Outgoing calls but no incoming after porting number

[Miller_YYZ]

I just activated my SIM card and ported in a previous number from OOMA. Outgoing calls are working but not receiving incoming calls/texts. Any ides on what to do? Seems like an incomplete porting process perhaps.

Thanks.

[hTideGnow]

hi @Miller_YYZ 

this is normal.  OOMA is an VoIP carrier, the port from VoIP carrier is longer, it won't be done until around 3 to 7 days.  What you are experiencing is normal as the port is not done.  During this time, your OOMA will still work perfectly (both inbound and outbound) but PM will only work with outbound calls and text (but data will work)

the port would be completed in around 3 to 7 days.  Just reboot the phone with the PM sim card every day and text inbound calls.  Only need to contact PM support if port is not done after 7 days

[Sansan]

@Miller_YYZ 

please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

If the first link doesn't work,  use this one instead.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[porcupine]

Click on the envelope in the bottom right corner and an agent will help you