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Double accounts, close one

TheBennetts
Great Neighbour / Super Voisin

My brother sent me a number for an eSIM. I opened an account and set up payment. My brother informs me that it is already paid for. He must have put it in his own name and bought the subscription himself. Therefore, I don’t need my own account and have paid for a subscription I will never use. I have spent two days trying to get this set up properly. I keep signing in,I keep entering codes,I downloaded the app…..PLEASE REVERSE THE CHARGE AND CANCEL MY SUBSCRIPTION AND CLOSE MY ACCOUNT. 

1 REPLY 1

Sansan
Mayor / Maire

@TheBennetts  IF you are unable to sign into the account to close it yourself , please reach out to a Public Mobile agent for assistance. 

Click on the link below to send a message and explain.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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