Porting from PC Moblie to Public

[dking1966]

This has been a huge runaround.

Apparently, my previous carrier (Bell) sent a text to approve the number transfer, but I never received it. All I got was an email from Public Mobile saying the number had been ported over.

Three days later, Telus informs me that the temporary number they assigned needs to be released. I contacted Bell again—they were helpful and issued an override so that the port could proceed without the confirmation text.

I followed up with Telus, and they assured me everything would now work. But the next day, I'm still stuck with the temporary number. I called Telus again—after 90 minutes on the phone, they tell me it's a backend issue and suggest I contact Public Mobile directly.  They provide a number for Koodos, which just hangs up.

A week later, and my number still isn’t working. I’m beyond frustrated and just want this resolved.

[Chalupa_Batman]

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@dking1966 wrote:

This has been a huge runaround.

Apparently, my previous carrier (Bell) sent a text to approve the number transfer, but I never received it. All I got was an email from Public Mobile saying the number had been ported over.

Three days later, Telus informs me that the temporary number they assigned needs to be released. I contacted Bell again—they were helpful and issued an override so that the port could proceed without the confirmation text.

I followed up with Telus, and they assured me everything would now work. But the next day, I'm still stuck with the temporary number. I called Telus again—after 90 minutes on the phone, they tell me it's a backend issue and suggest I contact Public Mobile directly.  They provide a number for Koodos, which just hangs up.

A week later, and my number still isn’t working. I’m beyond frustrated and just want this resolved.

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Transferring a PC Mobile Number requires help from a CS Agent. I would also ask to be compensated a credit for the issues you're having.

Please use the following link to contact customer service to assist you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

I think you need PM support to check 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

Or message them using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage