Delay in SIM Card Delivery - Request for Credit

[stanjacobthomas]

Hi,

I was advised yesterday to order the SIM card from Amazon as my initial SIM order through the website while purchasing the subscription has still not been delivered. My new SIM card arrived today from Amazon and I have activated the plan. See screenshots of receipts from the initial order through the website and the recent order through Amazon. Please issue a credit amounting to $10 for the SIM card order.

[CSA_PM]

Thank you for the escallation!

The customer is already in contact with an agent.

[BKNS27]

@stanjacobthomas 

You will need to contact a CS_Agent for a credit but keep in mind that the Canada Post dispute was finalized today that will cause the delay.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow · Accepted solution]

hi @stanjacobthomas 

we are just customers here and you are posting your personal info on the internet.  Please edit your post and remove the pictures (click on the down arrow on the top right of your post and click Edit Message), and then go to your profile page and delete the pictures there as well   (  https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/423391/tab/all )    . 

for the reimbursement of the extra sim cost, you can try to ask PM for that.   submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage