Changing payment credit card

[Maryamj]

I would like to change my payment information from one credit card to another, but it won't let me do it how can I do it,  at the top, it says I'm not able to do this request

[slusagm]

---

@BKNS27 wrote:

@Maryamj 

Did you try using the PM app and the website? 
Or try dialing 611 or call 1-855-4PUBLIC and enter your number then follow the prompts.

---

@BKNS27 

 why call 1855 number? you cannot update credit card there, which was what OP stuck at

[BKNS27]

@Maryamj 

Did you try using the PM app and the website? 
Or try dialing 611 or call 1-855-4PUBLIC and enter your number then follow the prompts.

[slusagm]

if you tried more than 3 times, you will need to wait at least 24 hours to try again.  When you try , try again using browser with Incognito mode

or you can use voucher to pay for renewal if you need the service now without further delay

[hTideGnow]

hi @Maryamj 

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account