Help.. old lady please

[Dony9]

Good morning !!

I sent a request for help, since I was triple billed and only received a credit for one of the overbilled MRC.

How do I check if this was addressed in the last few weeks? Or find a reply ?

I greatly appreciate your help !!!

[Dony9]

Thank you for this information. I was able to connect with a lovely lady named Jacqueline who is helping me correct the billing error. 

Thanks to everyone for reaching out. I appreciate your kindness !!

Merry Christmas sweet people !!

[slusagm]

sorry @Dony9 , no direct support line to call

but can you confirm did you check the Community inbox? any message from CS_agent there?

[Dony9]

Honey, do you have contact number for Customer Service?

[CSA_PM]

Hello @ Dony9,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Sansan]

Hi,

Check for their response on your inbox 📥. The envelope or the bell upper right corner. 

Where do you see the one credit? Your credit card? Or sometimes they give you a credit on your My Account. 

Did you sign into your My Account? There is a section that says Available Funds.  Do you see any money there?

That would be used to pay your next month's bill first.

[softech]

hi @Dony9 

we are just customers here.  With billing and refund issue, you have to work with CS agent directly.  
I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage