New Number

[JO62]

Hi, having an issue. Created a new account to have a secondary phone on my iPhone. The new eSim and number seemed to be registered to a random person. I couldn't receive texts, and any calls my friends made to my new number went to this random lady. I tried to create a new number in the app, but I can't receive texts on it to verify ever safe and I can't do anything without that 2fa to the 'new' number working... I keep getting disconnected from the support chat and losing my place in line.

[hTideGnow]

HI @JO62 

so, if you call the number, someone answer and not a voicemail?

Since someone already own the number, you need another one.  Login My Account or the app and choose a new number

[slusagm · Accepted solution]

honest, it is not unheard of.  PM uses Telus system and this is a common Telus glitch

if you can login My Account, you can go to Profile and choose a new phone number (click the pencil besides the number and choose a new one)

if you cannot login , ask PM to help.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage