Community

Ralf1 · 4 hours ago

Hi I can’t add the promotion PMDATA10 always give error can you please correct from your side.
thank you.

leafs817 · 3 hours ago

Hardly anyone is so clueless as to not know what their plan is. If you keep giving such robotic answers, it won’t help resolve the issue.

hairbag1 · 4 hours ago

@leafs817 wrote:
f you meet the requirements, don’t worry—the PM will add 10GB to your account shortly. Don’t ask me why.

to get the 10GB's promo data, you must first have an active regular plan of at least $24...and... you must apply the code PMDATA10 in your account to have the data added to your account successfully.

leafs817 · 4 hours ago

f you meet the requirements, don’t worry—the PM will add 10GB to your account shortly. Don’t ask me why.

hTideGnow · 4 hours ago

hi @Ralf1

you have a plan $24 and more?

and the issue you are experiencing could be due to browser/app cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hairbag1 · 4 hours ago

@Ralf1

the promo is only available if you have a plan value of at least $24...is yours ?