Anyone else ?

[Lisa11111]

I paid.set up an account but it says cannot complete registration.My money was taken.

what kind of company has no support? I’m an old lady with terminal cancer who’s now out 30 bucks 

[Lisa11111]

I did everything I was supposed to do.Got the app,paid and attempt to activate the eSIM and it crashes .Everytime I log in I have to go thought the two factor thing (11x now) even though I’ve said trusted device 

I can’t finish up the subscription and I have no one to help me with that.

im just shocked a company owned by Telus doesn’t have actual agents to troubleshoot a problem.Def have made a horrible impression on me and I just want my money back. They can keep this garbage service .Bank says 30 days for mymoney back…which I need to set up with another company.Not a good look on public mobile to have a terminally ill woman out of money and getting no help. Def going to the media with this garbage 

[hairbag1]

@Lisa11111 

so did you download the Public Mobile app to your cellphone to activate your new account ?  Do you have a Public Mobile sim or are you gonna get an esim ?

[funpig1]

@Lisa11111 

We can only advise here. If you need customer assistance to actually do something, you can message them using the following link: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Lisa11111 

just want to confirm you were using PM app and got to the last step and go the error?

If you did, yes, it is a common error and you need PM support to help.  You can submit  ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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