Refund

[jubtuck1967]

Purchased 3 add-ons in error.  Can I please get a refund?

[Chalupa_Batman]

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@jubtuck1967 wrote:

Purchased 3 add-ons in error.  Can I please get a refund?

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How does one purchase 3 addons in error? 

Public Mobile will not give you a refund. However, if the addons have not been used, they may give you a credit on your account. Since you can log into your account, best to create a ticket this way.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

PM is a prepaid provider, they usually do not refund but they can reverse and issue credit and put it back to your My Account.  Talk to PM directly.  

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage