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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Lost cell

I log into my account, system wants to send 6 digit code to my cell thats lost for verification. System gives me no other options to receive the verification code, ie to my email

Resolved! Public Mobile with Rogers ZTE MF275R "Hub"

Greetings,I have an old Rogers Hub (ZTE MF275R) that I'd like to start using again when we're at the cottage. Does anyone know if Public Mobile will work with these devices? Do you need a "special" plan for something like this, or will a regular ph...

Resolved! Phone doesn't ring

My phone doesn't ring when people call me. It goes directly to voice mail. I didn't set up phone transfer. How to fix this issue. Thank you.

Not registered on network

I have been having issues with sending texts (failing to send, but eventually working after multiple attempts) and now receiving and making calls. When I try to call it says "Not registered on the network" and the texts say "Not able to send at this ...

5ber esim sim card

Hi, I decided to go crazy and buy one of these esim compatible sim cards from 5ber so that I could travel and have multiple esims. Unfortunately, when I use the Public Mobile App to buy an esim, of course it says that my phone is incompatible. Is...

change in login

Hi,I used to have a separate login to the Public Mobile community with the nick name schubbuc. Now I go straight to the communicty with my regular Public Mobile login but I've lost the ability to use schubbuc as my nick name and had to make a new o...

Not registered on a network

I have been with public mobile for the past 7 months and it has been pretty good. For the last few days everytime I go to make a call I get a msg that pops up and says not registered on a network and my text msgs do not go through. We just purchased ...

Cannot transfer number, cannot file a ticket

My number transfer failed, and I cannot complete a support ticket because it will not let me enter N/A in the SIM number field (it's an eSim). Can someone please tell me how to get the attention of an actual human so this can be resolved?

Resolved! referral points missing

I set up my husbands account as a referral from me, but in June the points are no longer being applied to my account. How do I contact someone to fix this?

Error 38

Hey, got a new phone (moto g power the) and keep getting "cannot send txt error 38" message when trying to send messages. Will also sometimes get repeat messages sent to me up to like 10 times and texts will all come at the same time in clusters for...

service

I can't send messages and calls or receive calls. I'm in Ontario the Hamilton area anyone else having this issue??

Resolved! Fix question marks replacing characters in texts

Hello,As of this morning, I am having texts from other people that contain question marks that replace certain character. This is only from contacts that are not with public mobile. I've seen a post with basic troubleshooting and I've done them all a...

did not get my $1.70 this month and I have over 64 referrals but only getting 64

I did not get my $1.70 deposit this month and I have about 79 referrals but only getting 64 per month. I want my old rewards back.

Resolved! Unable to make/receive calls/texts

Hello,for more than 24 hours my husband and I have not been able to make/receive calls or texts except for a few that were able to go through. Has anyone else been experiencing this? We've tried all troubleshooting steps

I need help! This service is awful!

Hello my name is Aiden thiesen I have been with you guys for about 4 to 5 years and the changes to my account recently are terrible. I try and contact you guys through your website and app but all I get is error codes and can’t get to anyone. I don’t...

Not in

I was trying to change my friend from bell Mobil to public service but I couldn’t do it. Any idea how to do it. thank you

FIxing SOS

I have an iPhone 12 mini and have been with PM for years. It was working fine while travelling abroad through several European countries and then one day it switched to SOS mode and I couldn't receive any calls or texts and had no data. I had a Polis...

Data shows that it reached to 50/50GB but it's not right

The Subscription Usage shows that I used all my data 50/50 but when I go into usage history and calculate all the MB and GB for the period of my usage I reached only to 8.5GB of usage. The dates are up to date.

Subscription unsucessful

Trying to set up a new subscription. When entered sim # it says subscription unsucessful and wouldnt let me contiinue.

Rewards

I lost the $5 loyalty discount I received before the new rewards program. That’s not fair for the people who shows loyalty to the company

Rewards

I am no longer receiving Reward-Autopay @$2 and Reward-Loyalty Recognition @$3. How do I get those 2 Rewards/Credits reinstated??

UPDATE MY CREDIT CARD

HOW DO I DO THIS

Resolved! not working any more in USA

I've been in USA 4-5 days now and suddenly my mobile can't call Canada anymore. I paid for the add-on the first day.

Does the Canada and USA plan work in Hawaii?

I know know Hawaii is in the USA but I'm just double checking. Has anyone actually been and tried yet? Could there be any potential problems I might encounter ?

Subscription process problem

Bought the simcard at telus island in Mall. Tried to subscribe 200 times , no lack. The problem is when you chose the plan and it redirect you to the page where you suppose to input your credit card data. Those icons not active and it's not possible ...

Data not working and 2 days without possibility to receive calls

Hi, For days my data did not work. Interrupted. For teo days,impossible to receive calls from my spouse,friends and kids those ones shouting at me "dad,why did not you take my calls since then?" Is there any problem with Public Mobile (PM) hidden to ...

private message

where do I find a private messaged expected from

PUK

I have a locked my sim and it asks for PUK CODE however I cannot get into my original PM account as my email and PM account both have 2 step authentication that requires ,e receiving a text. It told ,e to open a new PM mobile account and request this...

Not receiving incoming calls!

For some reason I'm not receiving incoming calls. I can call out and text but no one can call me. It's going right to voice mail. Ive shut my phone off and restarted several times. Any suggestions would be appreciated.

Help

I need help

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Lost cell

Resolved! Public Mobile with Rogers ZTE MF275R "Hub"

Resolved! Phone doesn't ring

Not registered on network

5ber esim sim card

change in login

Not registered on a network

Cannot transfer number, cannot file a ticket

Resolved! referral points missing

Error 38

service

Resolved! Fix question marks replacing characters in texts

did not get my $1.70 this month and I have over 64 referrals but only getting 64

Resolved! Unable to make/receive calls/texts

I need help! This service is awful!

Not in

FIxing SOS

Data shows that it reached to 50/50GB but it's not right

Subscription unsucessful

Rewards

Rewards

UPDATE MY CREDIT CARD

Resolved! not working any more in USA

Does the Canada and USA plan work in Hawaii?

Subscription process problem

Data not working and 2 days without possibility to receive calls

private message

PUK

Not receiving incoming calls!

Help

access to OTP

Can I switch my current plan on a SIM card over to...

E sim

Porting Issues from Speakout

I can't activate the cell phone data after traveli...