Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Umidigi A9 Not on cell phone list

Hello - I just bought a Umidigi A9 on Amazon and I see that it is not on the list of cell phones that are compatible with the Public Mobile network. Is this because it is a new phone and not yet listed on the PM network. Will I still be able to acces...

larryc1234 by Great Neighbour / Super Voisin
  • 559 Views
  • 8 replies
  • 0 Bravos

Resolved! Referral code for 10 dollar credit

Hi, Dear, I have used my friend's referral code when I signed up with Public Mobile and it says it will be used in the next bill. However, when I open my account today, I do not see the credit in my account. What happened and how to fix or need wait ...

JessicaPM by Great Neighbour / Super Voisin
  • 236 Views
  • 1 replies
  • 0 Bravos

Resolved! Constant SMS (Text) Issues In Last 2 Weeks

Hi there, It seems for about the last 2 weeks I am having text issues. I am experiencing: 1) 2FA (2 factor authentication) from multiple services are taking an extremely long time to be received. 2) Sending and receiving text are delayed, or fail. In...

romeski by Good Citizen / Bon Citoyen
  • 307 Views
  • 13 replies
  • 0 Bravos

Resolved! Not receiving sms confirmation codes

Hi there! i recently switched over to public mobile and it’s all been great except for this one thing. When I try to log into an account and it tries to send me a verification code through my phone number, it never shows up. I’ve tried the SIM card i...

Cunninghamarn by Great Neighbour / Super Voisin
  • 807 Views
  • 9 replies
  • 0 Bravos

Resolved! Cancel auto-pay

Hello there. I opened a phone number for my dad in July. I signed up for auto-pay but haven't registered for the online self-serve account. Now, my dad went back to Asia and took the SIM card as well. I need to cancel his number but since it requires...

ericah by Great Neighbour / Super Voisin
  • 318 Views
  • 4 replies
  • 0 Bravos

Resolved! Promo Code

Hi evryone,i activated my new PM sim yesterday.After opening the account i tried to use the promo code for getting 2GB bonus.My plan is 35$/month.In email i got that i am eligible for this offer.But the promo code is not working.Can you help me?

Mehide by Good Citizen / Bon Citoyen
  • 368 Views
  • 4 replies
  • 1 Bravos

hi

trying to security question to verited my email help

douellet_90 by Good Citizen / Bon Citoyen
  • 287 Views
  • 11 replies
  • 0 Bravos

Resolved! porting

I installed my new sim card before having my number ported and existing service cancelled. I have reinstalled the old sim card and now still have previous service. How can I rectify this situation .

Elvin by Great Neighbour / Super Voisin
  • 478 Views
  • 9 replies
  • 0 Bravos

Re: speaking with a PM agent

With PM everything is online and if you want to speak with a costumer representative, you have the option of Simon who can answer any needs you might need to know. However if he isn't able to help you with what you need then Simon will direct you wit...

shortsugar by Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 0 Bravos

Porting number

In order to port out your number you must have time on ur active Sim card. Even if your Sim card is still active but your balance is at 0 and your phone is currently not able to receive SMS messages then you cannot port out your number to another car...

shortsugar by Great Neighbour / Super Voisin
  • 181 Views
  • 1 replies
  • 0 Bravos

Resolved! $0 holiday 2GB gone?

Does anyone know if there was a time limit for the additional data offered for the holidays? One of my daughters accounts still have the data, the other one it is missing now. Thanks!

kcurrie7 by Great Neighbour / Super Voisin
  • 306 Views
  • 4 replies
  • 0 Bravos

Resolved! Making a Payment

What happens if I get ODSP (Disability) check on September 30th but my phone is due September 18th..... and need my phone to call into court if I don't call in I can end up in jail for a Breach.....

Nickidu492 by Great Neighbour / Super Voisin
  • 540 Views
  • 8 replies
  • 0 Bravos

Refund for auto renewal

I was paying through my US debit card since I didn't have a Canada's debit/credit card. However, I recently got one. I see that auto renewal was processed today, and was charged to my US debit account. I have now removed the US card and added Canada'...

bkarki by Great Neighbour / Super Voisin
  • 342 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment Date Changes

I started with my payment date being the 25th of every month. It then proceeded to change every couple months to one less day. I am now at the 21st of every month, therefore not completing a full 30 day cycle and paying earlier than I should be. Help...

Kdaburto4 by Great Neighbour / Super Voisin
  • 328 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot make payment with voucher

I purchased voucher from Superstore yesterday, tried to enter it as usual before I left the store, didn't work. Went back 3-4 hours later and tried again. Still didn't work. Superstore gave me a new voucher to try but it also didn't work. Now, a litt...

acg11 by Great Neighbour / Super Voisin
  • 301 Views
  • 6 replies
  • 1 Bravos

My account is showing suspended...

I click to reactivate my current plan. I put enough money through to cover the cost. When I now click to pay the 'amount due' a red message comes up saying 'Your account has already enough balance.' I've tried logging out and in etc etc, I've looked ...

Resolved! Sorry, we’re unable to verify your email address.

I tried to login my account and it doesn't work. So I tried to do "Forget password" but it keep saying "Sorry, we’re unable to verify your email address." Even thought I entered correct email address. Please help. I need to login asap.

tuntunaung05 by Great Neighbour / Super Voisin
  • 320 Views
  • 8 replies
  • 1 Bravos

Payment Challenges

Tow months ago I registered a new credit card to my account and set up for auto pay. I have been using auto pay for a number of years now and have not had an issue until now. For the last two months I am being notified that my account is suspended fo...

Clark38 by Great Neighbour / Super Voisin
  • 265 Views
  • 11 replies
  • 1 Bravos

Changing my plan

I was wondering if someone could help me with this.I joined up with Public Mobile sometime around February of this year and there was a 5GB promo with activation of your service with any plan $25 and up. I still have said data bonus completely untouc...

Resolved! 10$ reward

I did not receive my 10$ reward, i has been  refer by a friend

bela73 by Great Neighbour / Super Voisin
  • 400 Views
  • 7 replies
  • 1 Bravos

Resolved! Data Plan Offers for Existing Customers

Is there no 2GB Bonus offer for existing customers when they go for $35/month data plan? For new users, they are providing a great deal. I really hope they would consider us.

Amanbhattarai by Great Neighbour / Super Voisin
  • 584 Views
  • 8 replies
  • 0 Bravos

Plan

I was online and thought I updated my plan. But now when I log into my my Public mobile account and whe I check my plan it says " oops there is an error ". I have no idea if my plan has been updated

Amandav123 by Great Neighbour / Super Voisin
  • 264 Views
  • 5 replies
  • 0 Bravos

no internet

How do I make sure everything is set up right? When I use my phone for ANYTHING but Facebook.. I get the message NOT REGISTERED ON NETWORK??Please Help TYIA

Debster119 by Good Citizen / Bon Citoyen
  • 453 Views
  • 25 replies
  • 0 Bravos