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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Pictures MMS won't send.

Upgraded to 5G on 4G Nokia 2.1 July 2024. Still can't send pictures since February 2024. Last picture sent I photographed infrastructure in Yaletown, Vancouver. Included apartment building exterior. Did I invade someone's privacy by photographing ext...

Phone doesn’t connect

I don’t know whats wrong with my phone. This morning it said no service but now it says public mobile. The phone says calling a long time and then says unable to connect. I got through to my mom and phone hung up in 1 min. What’s wrong? I did try res...

Canada US account

I have the $35 Can/Us talk and text plan that tells me I have used all of my US minutes when I try to call Puerto Rico when I have not used any US minutes. My account is paid up to date. My grand daughter also has the same problem. We both purchased ...

Can't log in Publie Mobile

Hi There, my new sim is not activated, and I don't have my old sim, so I can't get a verification code on my phone to log in. What are my options?

Resolved! Change in the bill

Hi there, I see that my bill has increased in last two months but the usuage is same. I would like to know the reason for that.Thank you,

Lock out but need to update payment

Hi, I have been having trouble login in. I have been locked out. How long do I have to wait and can't I just connect this an agent to update my payment?

Suspended

I think my service has been suspended Help

Resolved! Did not receive Physical SIM card order

I was intending to become a subscriber to Public. My device does not support eSIM. I ordered a Physical SIM card directly from Public Mobiles website.I placed my order on July 21st. I was hoping the SIM would arrive in time to take advantage of the l...

cant submit a ticket

I bought USA add on - didnt work - I was charged numerous times by Tmoble. I am trying to submit a ticket to get customer support. In order to do that I seem to need to know when I started plan many years ago. I have been trying for over an hour n...

Rewards

How do I redeem my points?

Call forwarding fails

Call forward *004* code returns an error and forwarding fails. Specifically I am trying to set the voice mail answer time to 30 secs.*#61# -> Shows all call forwarding disabled.I would like to set a voice mail answer time of 30 seconds via this comma...

eSIM won't activate

Hi, I recently purchased my plan but the eSIM won't activate. I even tried to remove my current physical sim card and it still did not work. I do not want to purchase a physical SIM card as I still need my old one. Any suggestions?

Stolen

My sister's phone was stolen we are both on public mobile I'm going thro my account obviously because hers is stolen we need to shut her account ASAP

Site down?

I can't log into my account or process any payments.

I just purchased US-Roam Text Talk and have -1 minutes and texts left

Hello,I purchased the woeful add-on for the US, since after all international means non-US (what a rip-off).Now that I purchased it, it says 0 % used of -0.02 minutes left.Tell me, oh great ones, that I have to purchase more and more until I can make...

my account

HOW to transfer phone number from eastlink to public mobile

Resolved! Multi charged for monthly payments

Hi all, I have 2 extra charge on my bank statement for my monthly payment, does anyone know who should I contact regarding this issue? Thanks!

Resolved! Length of agreement or term

Hello, I recently signed up for the 50 gb Can/US plan. I’m waiting for the physical SIM to arrive so haven’t activated yet. I’m wondering how to determine what the term length of my plan is, for example is it 30 days or 90 days. Thanks in advance...

New activation

Hello, I just purchased a plan, tried to activate it (eSim) with transfer number option, I entered everything at end it just says something went wrong contact support. Kindly help me, payment was successful but still activation and transfer is stuck.

Suspending account

Is it possible to suspend my account for a week or two? Currently my subscription renews at the beginning of a month. I have some funds as a credit in my account and also have a credit card on file.If I stop my subscription so it doesn't renew the st...

Need a number transfer request

Hi, I recently switched over from rogers and made an attempt to keep my phone number but didn't accept the request from rogers when prompted. Now my new plan with public doesn't work properly and I've had to resort to using my rogers sim again while ...

Porting number to Public Mobile

I am trying to complete porting of my husband’s new cell phone service with you. My husband’s name is Richard Walker, cell # ###-###-#### . Can you please tell me what to do to get this completed? i don’t know what to do. My husband is not able to r...

PM app

Does anyone find the PM app takes forever to download your account in the last week or so?

Data and monthly payment

My monthly payment used to be $26, but it increased to $28 since April 2024. I would like to know the reason for this change. Furthermore, I am unsure about the amount of data I have, as I am unable to use it when I am outside. As a senior who is not...

Resolved! roaming packages

Hi. I only see US roaming packages. I need one to cover Europe. I remember purchasing these in the past .

Recharge my card

I had my payment method set to the wrong card so it couldn’t take the payment. I changed my card info and it still won’t take the payment. On my app there is no option to add funds with credit card so i don’t know how to pay it. I’m stuck with no cal...

How to print invoice 3 years ago.

How to prevent invoice 3 years ago for tax purpose?

Porting from Shaw landline

Porting from Shaw landline but cannot complete because I cannot receive text messages on the landline. How do I complete the transfer?

Payment voucher problems

It says my payment voucher has been successfully added but it's not

Resolved! From SIM to other phone eSIM does not work

Hi, How can I port my subscription with same phone number to a new IPhone (14 from US, no SIM available)? I purchased and downloaded a PM eSIM on the new phone, but it is still impossible to port on my own. Thanks!

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