Community

Need Support to login

Hi there.After a long time, I'm trying to re-activate or create a new account.However, when I try to create a new account, it says my email already exists.Then I tried to reset my password without a number, but I couldn't. I have to send a private me...

New sim won't activate properly

I bought a new sim card,iserted it in phone,paid for a plan,when activating it selected a new number but i didnt have option for Gatineau so i chosed Ottawahull,when i try to call someone i get a pop up saying mobile network  is not available,how can...

Compatible

Will my a23 Galaxy phone work on Public mobile plan

At a total loss.

Been a happy customer with Public 6 years or so. Took a 4G offer last month that included 20 times my previous data which I didn’t really need but the package was less then my previous monthly cost. About the same time the rewards program was changed...

I need to Contact directly with manager of Public Mobile

How can I contact directly with manager of Public Mobile? Because I am so angry with the way Public  takes money of customer illegally

New sim not activating

I bought my daughter a new SIM for her iphone 12. As I was registering it, it let me get to the select number screen and then had an error. Now it won't let me do anything. Just a loop of login- verification code- logout. Any suggestions to get her p...

made a mistake white transfering the phone number, now can't connect!

Hi, the person who was setting up my accound made a mistake while transfering my phone number and now it's associated with a wrong phone and of course I can't get the code because it is sent to the wrong number ! how do I reset this ? How do I correc...

Vouchers

I’m very frustrated I just bought two $5 vouchers. I owe $5.65 (there’s $20 in my account) thinking if I buy $10 worth because the denominations were five dollars each that it would cover what I owe, so why are they not working. And I’m entering the ...

link up community account to my public mobile account

Help I need to talk to a real person

This is crazy I do try to. Pay with voucher and iwant to change payment method  please some one I don't Sat payment options 

Charged Double on my Debit

Hi upon checking my bank transactions I was double charged as of today. My previous plan was 40cad - 20gb monthly since last year upto May. And as of June 2024 they offered me a 40cad - 75gb plan and i registered for it. and for my July renewal it do...

App stuck on "Subscription not activated"

I'm trying to activate my old plan and cancel my old one. At step 6, "activate", the app came back with a page that just says "subscription not activated" and to get support. All other functions of the app are blocked. What do I do? 

june bill more expensive than jan-may

my june bill is$16.80 whereas Jan-May deduction is $12.32 each monthplease clarify the reason.thanks a lot

How can I stop notifications for particular topic?

How can I stop notifications for particular topic?I am getting notification for particular topic (in lounge) I am NOT interested anymore to follow/read. I checked my settings but cannot figure put what to deselect in order to stop those notifications...

No service

Hi my number is +xxxxxxxxxxxxxxxxxxxxxxxxxwhy dnt I have service.

Customer service agent

How many I speak or chat with a Human customer service agent..thank you

half finished plan change

Hello. When I logon to my account, I have two options 1) log on 2 ) Resume activation of the account.  I do not have a e-sim and my phone does not support e-sim. I would like to keep my existing number with physical SIM.Can someone disable the half-f...

My phone vortex HD65 is not accepting sim card

My phone vortex HD65 is not accepting sim card

Loylty bonus 5 gb data expiring before my 90 days subscription

Hi I have 3GB data left on loyalty bonus which is expiring in 50 days.(Early August)I am also on 90 days subscription expiring in September.However my data consumption is being applied to my subscription first although it is expiring later thank bonu...

Re: Porting a number from Fido

Please submit a request to Fido to port my number xxxxxxxxxxxxxxxxxxxxxxThey have opened the access for 72 hours

I paid for new month subscription , but old data usage still exists , why?

My data usage last month( May 25 to june 25 )was 22gb/50 gb . Now I paid for new month ( june26 to July 26 ) but the data usage still 22gb/50 gb , why ? It should be 0 gb/ 50 gb .

MAX Delay for physical sim activation

I am considering switching to public but I will be travelling outside the country and will only need to activate the service on August 16th when I am back in Canada. Can I order the physical sim today (June 26th) but only proceed with activation on A...

What carriers does Public use in the US

Just signed up for the Canada US plan what carriers does Public use in the US and does the phone automatically select these carriers when in US

Phone won't work

Data works phone doesn't new phone first time on public

Increase in monthly subscription

My monthly public mobile subscription increased on May 24 2024 from CADS 21.28 to CAD 28. Why did this occur