Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Restoring Phone

My sons account was on autopay attached to my credit card which expired. Without and notice my sons account was suspended. I’ve updated the info and paid the balance. I have tried all the tops I’ve read on here: waiting, restarting phone etc. Service...

AngelaVardy by Great Neighbour / Super Voisin
  • 342 Views
  • 5 replies
  • 0 Bravos

Data

My data isn't working very well won't even load have lots of data and fast speed

cheys1212 by Great Neighbour / Super Voisin
  • 252 Views
  • 2 replies
  • 0 Bravos

Resolved! can't log into account/reset password

heywanted to cancel my phone subscription as ive switched to another provider. I cant access my account or change the password. it says the emai is not recognized. for some reason I can log into the communities though? any help how to get back into t...

bot by Good Citizen / Bon Citoyen
  • 321 Views
  • 10 replies
  • 0 Bravos

Not receiving text message

I was trying to see if I could recieve text when out of wifi range and sent a test message to my public mobile phone and didnt recive it. I have basic $15 plan but says included international texting? Please help!

johntaddeo by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

Resolved! Adding a second phone

I'm not sure whether this is the place to put this so bear with me if it's not. I am looking for a way to add a second phone with a plan to my account profile. Is this possible? It would be a phone for my daughter but my payment. I would just rather ...

CarrieM by Great Neighbour / Super Voisin
  • 616 Views
  • 11 replies
  • 1 Bravos

Resolved! Refer a friend reward

On 14 Aug, I went to my local Walmart store with a friend to help him subscribe to the $15/month plan with Public Mobile. I gave my referral number to the Walmart employee and he said that he would set things up things for us in no time. My friend go...

yvandas by Great Neighbour / Super Voisin
  • 537 Views
  • 10 replies
  • 0 Bravos

Resolved! Re: Why can't I talk to a human?

I'm stuck with Simon but the text page is shifted 25% to 33% to the left rendering the first third of the response being unreadable. So this makes communication unreadable. I still i don't have the use of my phone, My phone number was not transferred...

Rusty1 by Great Neighbour / Super Voisin
  • 490 Views
  • 10 replies
  • 0 Bravos

Resolved! I can't use my 300 International Long Distance Minutes

Hi,I've purchased 300 International Long Distance Minutes for $15 last week but when I try to call a french number, an automatic message told me that I've spent all my minutes and I need to purchase some more.I can see now that I have $15 additional ...

julien29 by Great Neighbour / Super Voisin
  • 304 Views
  • 4 replies
  • 0 Bravos

Phone compatibility

Hey, trying to set up a flip phone with PM and the model number isn't in the compatibility list - does anyone know if it still could be compatible? It's a flip phone. LG C441Thanks!

Islandgurl by Great Neighbour / Super Voisin
  • 382 Views
  • 9 replies
  • 0 Bravos

Change cc information on account.

I went through responses to this question and tried everything, the solution was not forthcoming. I went to the payment page, had the option of "remove credit card" and "update/amend credit card". I put in all the new credit card information and I ge...

DonnaD by Good Citizen / Bon Citoyen
  • 818 Views
  • 56 replies
  • 0 Bravos

Resolved! How far away does a number have to be to be considered long distance?

I think I boned myself thinking a number I call a lot would be long distance, it's an hour and a half away drive time but the number counts towards my 100 talk minutes. This is no good to me as I just bought 500 long distance minutes, who am I suppos...

MgSo4 by Great Neighbour / Super Voisin
  • 326 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan renewed today, already recieved 75% usage text.

Hi there,My plan with 5GB of data renewed today. This evening I recieved a text to say I've used 75% of my data. However, when checking my data usage I have only used 526 MB of the 5120MB limit.Any ideas what could be happening/why it is saying I hav...

jessicalauren by Great Neighbour / Super Voisin
  • 520 Views
  • 9 replies
  • 0 Bravos

Resolved! Can no longer receive calls

Few days ago I transfered from Bell to Public Mobile. Now I can no longer receive any calls (I still receive messages and can still call others). Does anyone know what may be wrong?

alexandersun by Great Neighbour / Super Voisin
  • 393 Views
  • 8 replies
  • 0 Bravos

Resolved! US travel

Due to a family crisis we are having to make a 2 week trip to the US beginning next Wednesday. Is there a way to purchase Addons for texting, US long distance and a data plan that starts next Wednesday? Also can we not purchase a plan that lasts for ...

Fergusson by Good Citizen / Bon Citoyen
  • 397 Views
  • 5 replies
  • 1 Bravos

New phone number not working

I changed my number today as I moved provinces. I've waited over 2 hours, and now my new phone number and my old phone number aren't working. My phone still detects my number as the old number. I tried a different phone, and also old number.

brisspm_comm by Great Neighbour / Super Voisin
  • 327 Views
  • 6 replies
  • 0 Bravos

Resolved! cannot submit a support ticket

I am not able to submit a support ticket. I am constantly receiving the following error message: I have changed the browser from Firefox to Chrome, I used incognito window too, No luck.Please help!

altrago_0-1629500081495.png
altrago by Great Neighbour / Super Voisin
  • 369 Views
  • 3 replies
  • 0 Bravos

Account suspended

My online account is suspended and my phone has no service. Please help 

Lisscobia by Great Neighbour / Super Voisin
  • 337 Views
  • 6 replies
  • 0 Bravos

Resolved! Referral rewards not received

When I signed up on May 29th 2021, I used my wife's referral code. I have not yet received the one time $10 credit nor has my wife received the $1/month credit for referring me. How do I get this resolved?

gbale by Great Neighbour / Super Voisin
  • 427 Views
  • 6 replies
  • 0 Bravos

Resolved! Add-on data cannot be used

Hi,My monthly data have been fully consumed and no longer available for use.There is also 2.5GB of free add-on DATA available in my account.I think data should automatically go to add-on data, right?But now my data cannot be used. Thanks, Kim

kimwen by Good Citizen / Bon Citoyen
  • 423 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM card not received

Hello I have not received my Sim card it’s been almost a month and you have charged for the Sim card and I’m just waiting for it let me know how can I understand the situation. SD08: Moved from Beginner's Guide to Community. Title edited to match sub...

Praveen622 by Great Neighbour / Super Voisin
  • 374 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan expired payment issue

Hi, my plan was set to renew today via autopay but it did not. Now the self serve portal says : "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive you...

joanne_ryan by Great Neighbour / Super Voisin
  • 453 Views
  • 5 replies
  • 0 Bravos