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internet problem

Angel-sol
Great Neighbour / Super Voisin

Internet problem in my area, many times I can't access the internet on my phone even though I have 5G, I can't open pages or Facebook. I have a Samsung S25 Ultra.

1 REPLY 1

ORNGNBLK
Town Hero / Héro de la Ville

@Angel-sol   A few things come to mind. Try rebooting your phone and removing and reinserting physical sim (if using). Try a speed test using 5G, and then run again with 4G and see if there’s a difference. (Some members have had success dropping to 4G). Lastly, if you see no improvement from these, ask a cs_agent to do a network reset for you from the back end. They work 9am-10pm (eastern) each day and the link to contact is here. Hope this helps.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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