Not receiving calls and text!

[Pramodg88]

I m not getting incoming calls and text on my new transfered public mobile

[funpig1]

@Pramodg88 

No oncoming only? Are you able to make outgoing calls and texts? Does your mobile data work? If yes to all of the above, It may be that the transfer is not yet fully complete. Sometimes it takes a few hours or a day for everything to work properly. You can reset your network connections in your phone You can turn off the phone take out and reinsert the SIM card and reboot. If that does not help, you can message a customer agent to see if anything needs to be fixed. However, by the time they respond I think that everything should be fine.  If the chatbot in the bottom corner does not work, you can message an agent with this link. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Pramodg88 

did you reply YES within 90 mins to the text from your old network ? If so, once their service stops working, install the Public Mobile sim and you should be good.

added..clipped from Help Files

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

[hTideGnow]

hi @Pramodg88 

what phone do you have? and what city you are at?

Yes, Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, Montreal, Quebec City.   Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, it might affect voice calls for phones that has only 850 Band 5 on the phone but lack 1900 Mhz, those phone people bought in other country.    If you phone has 1900 Mhz, if your phone are those that sold in Canada,  it likely won't impact you, you won't see any service degrade

https://www.publicmobile.ca/en/get-help/articles/850-turndown