Loyalty (anniversary) points not transfer

[ray818]

After switching to Public Rewards points on May, losing all my anniversary points. When will it back?

[In_Nature]

This is false, I used to get $4 off my bill EACH MONTH, totalling $48/year, not this measly $10/year.  Not sure what kind of SAME 10 points???

[ray818]

I have joined more than 5 years, only give me 1.25pts Points back, 4pts Refer a friend, 5 pts Welcome present. Nothing Anniversary points?

[EnriqueL]

So if they joined 5 years ago. They’re receiving less of a discount from the bill and paying more now with the points system?

[Meow]

You will get anniversary points on next renewal. I think they do not show up on account.

[BKNS27]

@ray818 

It will be applied into your account on the 366th day. So you should have gotten 5 points for the mandatory switch to the Points Reward and 10 points the the annual Loyalty reward. You can redeem the 15 points for a $15 credit off your next bill.

[fixin1]

@ray818 - You will get things still, just in a different way, here is the information about Public Points:

Public Mobile made a change on all customers rewards systems, switching people in May of 2024 to Public Points, introduced in January 2022.

You will lose out on:

• Up to $5 loyalty credits
• $2 Autopay

You will now get with Public points:

• 5% back on your plan that you spent on.
• 10 points annually as a thank you for loyalty
• 5 welcome points when you enter the dashboard for the first time

You will keep earning these rewards as points:

• Community give back rewards
• Refer a Friend 1 point per referral

You should have received an SMS or and email stating the change and you may have noticed some loyalty bonus data in My Account, which is a sort of thanks for your continued loyalty.

You Can redeem Public Points like these:

• All Add-ons for $5 less
• $15 bill credit for 15 points
• And other offers that come and go.

[hTideGnow]

hi @ray818 anniversary point is 10 bonus points once a year on your anniversary date with PM.  There is nothing to transfer.  You get the same 10 points once a year 

which date you join PM??