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Charged for account that was never activated

RFOX86
Great Neighbour / Super Voisin

I discovered I am being charged for an account that I never activated and cancelled long ago.  Public mobile mods, please contact me as there seems to be no support available.

2 REPLIES 2

fixin
Town Hero / Héro de la Ville

@RFOX86 - Please contact CS_Agent to deactivate your account:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Handy1
Mayor / Maire

@RFOX86 

submit ticket with support . using the chat bubble bottom right of screen 

Handy1_0-1712106437372.jpeg

 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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