E sim transfer or transfer esim to physical sim

[Zulfi]

How to transfer esim from one phone to another phone?

How to transfer esim into physical sim?

[hTideGnow]

hi @Zulfi someone got that error too but support agent will refund the cost

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Zulfi]

I downloaded app in new phone and purchased esim but PM charge again. Total  paid $10

It's not free.

[hTideGnow]

hi @Zulfi 

just download the app on the new phone and use the app to buy a new one.  It is free if you already got an eSIM now

or if you really want physical sim, buy the Public Mobile sim card from Telus or Koodo store and then to to My Account and update the sim number there 

[softech]

@Zulfi 

eSIM cannot be moved.  BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone.  Click Account from the bottom, then click Purchase SIM Card and select eSIM. 

Once it confirms your phone is eSIM compatible, click Pay $  and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.