Lost SIM card

[AndreasM]

I received a new phone and lost my SIM card while transferring cards. How can I get an esim for my new phone 

[Chalupa_Batman]

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@AndreasM wrote:

But I get a code number send to my phone when trying to sign in . Unfortunately I don't can receive messages without my SIM card

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Click on "Didn't Get Code?" There should be an option to send to your email address.

[AndreasM]

But I get a code number send to my phone when trying to sign in . Unfortunately I don't can receive messages without my SIM card

[Chalupa_Batman]

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@AndreasM wrote:

I received a new phone and lost my SIM card while transferring cards. How can I get an esim for my new phone 

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Hello @AndreasM 

Did you just start your account or just got a new phone and lost the SIM in the process? If that is the case, just download the app on your phone, log in and you'll see where to purchase a eSIM. 

If you just started the service and ordered the SIM card and misplaced it, because the system is set for a SIM, you'll have to ask a CS Agent to change it to eSIM. 

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage