Referred code discount not applied

[Shangxuan]

Didn’t get refereed discount if $10 when I was referred by a referred code.

[RobFranchise]

I believe it goes to your next bill. 

[hTideGnow]

HI @Shangxuan 

the referral $10 does not got taken off the initial activation 

Instead, PM will put the money in your My Account as Available fund within 72 hours.  The money will be there and so the renewal 30 days later will be $10 less 🙂

[Handy1]

@Shangxuan the one time $10 credit will be in your available funds with in 72 hours after activation , it’s been over 3 days submit ticket with support to ensure the referral code was applied correctly 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[mojorising]

Has it been more than 3 days?

If so, message a CS Agent at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep checking your Community inbox envelope icon on top right after the ticket is submitted. CS Agent will reply to you there.

[Chalupa_Batman]

Hi @Shangxuan 

It can take up to 72 hours to be added to your account. If it's been more, you can contact a CS Agent through this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437