11-18-202307:52 PM - last edited on 11-18-202307:54 PM by computergeek541
I’m trying to port a number from zoomer wireless (on rogers) but I received a text message from public saying that my IMEI number was incorrect. How do I go about fixing it? Thanks!
Well the port worked after a PM from one of the CS_Agents but now it seems my esim didn't work properly since I'm not getting any signal... hopefully the CS_Agent can fix this problem as I don't see a why to try and reattach the esim within the Public Mobile App.
So moving forward, if it's a wrong IMEI number issue, I will send them to a CS Agent to correct the error and not to the porting team. Good information to know. Thank you sir.
Question. If you look at these two links, it's been said that this can not go to a CS Agent that they must call the porting team number. So, which is it. CS Agent or PTN?
Public Mobile usually discourages customers from calling the porting number and sharing of of the number cause custoemrs often call it for non-portting issues. My opinions is: Members should only be contacting Public Mobile customers support agents for any issues, but that's just my opinion. Public Mobile only provides suport online and this is something that customers need to become accustomed to.
Question. If you look at these two links, it's been said that this can not go to a CS Agent that they must call the porting team number. So, which is it. CS Agent or PTN?
