ESIM activation failed and phone not working anymore

[YQ99]

@CS_Agent

I bought a eSIM and it failed to activate. Now I am not able to use my phone. It shows no service with my old sim. Please advise how to fix.

[Priority]

After your Port in/SIM Swap is complete go into the Cellular/SIM Managment settings of your device and Turn on the new e-SIM that you installed if it isn't on already.

You can also remove your old Deactivated SIM Card from your device once its lost reception. 

It just updated and I see you got it resolved, glad to hear it. 👍 

[YQ99]

I am able to find the installed eSIM and turned it on. Now my phone is working.