Cannot transfer number, cannot file a ticket

[wjafranklin]

My number transfer failed, and I cannot complete a support ticket because it will not let me enter N/A in the SIM number field (it's an eSim). Can someone please tell me how to get the attention of an actual human so this can be resolved? 

[wjafranklin]

I didn't ask for a telephone number, I asked how to contact someone. Please read the entire post before replying. 

[eddieO]

Hi @wjafranklin, I'll send you a number to contact, check your inbox (upper right corner where the envelop is)

[Sansan]

@wjafranklin  first you must know that public mobile does NOT have live telephone support.

Were you using the app to transfer your number?