Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been paying for the 4G 15G for the last 6 months...but I just noticed I still have the old 5G plan, can this be corrected.
I tried logging in. No luck. I tried resetting password, no luck. Getting quite frustrated. Basically - I transferred my number to Koodo. I need to make sure my public mobile account is closed or payment option removed so I don't get charged for serv...
My dons phone was stolen. I bought a new sim card to switch his number to. I keep going into my profile and typing in the new sim card and it just refreshes to all 0's . So how am I supposed to change his number to the new sim card
Hi,I was not able to log in to my account or reset my password. please help?
I'll be as brief as possible.Issue 1: Went to Europe and just returned. Swapped my PM SIM for a European one. Reinserted my PM SIM and it's not being recognized. I suspect it may have been damaged in transit. I will need a new SIM.Issue 2: Phone is f...
Does public mobile now have unlimited data (512 kbps) after you use up all your data?I was looking for a new plan and stumbled into the fine print section where it said this "Data speeds reduced to a maximum of 512Kbps after your included high-speed ...
Hello, Today I noticed that streaming on 4G/LTE on my Pixel 6a it's constantly buffering and not such an issue if I switch to 3G. Already did restart my device. Had good signal reception (outside). Tested setting it on other network modes - LTE and ...
Add on not working. Purchased US roaming for 15 days, hasn’t worked a day and want a refund. You can see in my account it is all 0’s for usage. Refund please and not happy with the service.
Has anyone had any luck with forwarding a call to another number AFTER you have picked up? I am hoping to use my Public Mobile phone for my small business so that when my office person answers calls, they can forward to me or another person? Please ...
I just switched my plan last month so this is my first month on the new phone plan. I was watching a movie with a friend while on a walk when my phone gave a big warning I was at my data limit, so I opened my data usage and saw that it thinks I still...
Hello I am switching providers to public mobile and during the transfer an error occurred with typing in my IMEI number wrong as PM is saying that they tried porting and failed. Do I need to call assistance to have them re-port the number?Thank you f...
So my question is, I currently have a plan enrolled in the old Public Rewards and I'm currently looking at changing over to a new plan. My question is can I switch my plan and keep Public Rewards or would it then switch me over to the Public Points p...
Do you keep auto pay credit if opt out of rewards program?
I purchased a Usa data add on for a 5 day trip to the states last week. It didn’t work at all. I’m now back an I can see no usage of the add on in my account. id like the full $25 refunded and ideally like to know why it didn’t work. im now consideri...
I tried to send picture to my facebook but it will not send. Do I need to do something before sharing
Just noticed on the Apple App store that Public Mobile now has an app. Apparently also for Android. Says it cannot connect now due to a tech error, so likely not ready for Prime Time. It does say Telus company BUT - one of the screen shots they provi...
I can phone out, but cannot receive calls from others. They get my voice mail. My cell phone does not ring. I text friends. They no longer get it since I switched to Public Mobile, and they cannot text me. I have the same phone # as I had with ...
I was using Pubic Mobile Network Sim card and it was working but since I bought a new phone and put this Sim card in my new phone, I was not able to connect to Public MObile network. I try adding the Public Mobile APN manually and it won't let me ad...
I tried to call my son in same town and it says unable to make call because no is roaming. I don’t even live near the American border. I am able to call other people though. How do I get this fixed?
I have a new email and would like to update my account info. how do I do this?
Not received SIM Card
Hi guys, my 500 one-time Int'l LD bonus is not working even though I still have 397 min. what should I do?
I am ready to give up! I have spent 2 days trying to activate. I have tried 2 different credit cards. I have triple checked any of the info that I have access to..... I ordered a SIM through the mail and it didn't come so I bought one at Koodoo. ...
I travelled last Wednesday to Friday to US but no internet connection was available. I purchased $30 add on pack for US but was of no use. I struggled a lot because of this issue as I was not able to book cab no navigation. Was a terrific experience....
I purchased US roaming add one yesterday, but I ended up not going to US last min. Can I still get a refund?
my account is paid up but cant use my phone
@CS_Agenti redeemed points for data last month and though the points were redeemed, I wasn’t able to use the data. Can I get a refund of points or have it applied to this month’s bill?
I bought a phone which supports eSim only. Is there a way I can request eSim from PM? I was able to find Koodo's process to order eSim but there is nothing on Public Mobile. Thank you!
I have a monthly amount of 28.25 and have been charges 16.95. And 28.25 And 28.25 again what gives please advise this is not making me happy.
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