Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I'm new to public mobile. And when I log in on the app. It tells me to comfirm 6 digit code for full access. But it's not sending a 6 digit code to my phone number. I ported my number from bell And can send and receive texts and phone calls
I have tried repeatedly, both with the *611 number, and through the website, to purchase the US Roaming Add-On with 3 GB data, and it keeps refusing to complete the transaction. The website claims the purchase has been made with funds I have added (w...
I cancelled my subscription on the self serve login, but the next month they continue to bill me, and it's back on subscribed. I cannot get in touch with any support at all. Thinking of filing a complain to the Consumer Protection Bureau. Any advice?
Recently I bought a text and talk package. I tried at several locations to make calls in M/StP and its suburbs and nowhere could I make a call. The call just immediately went to a call ended screen. In Fairness I could send texts that were receive...
My SIM activation and subscription were working fine. Last week I logged into the PM mobile app for the first time to purchase an add-on. During this initial login I was unexpectedly prompted about activating my SIM. It appears I accidentally activat...
My name is Chidubem. I just activated my Public mobile and I was referred by a friend. While activating my sim line, I forgot to add his code which is xxxxxxxxxxxx. Could you kindly add the code so that I will the $10 off my next bill?My phone number...
I just switched over to Public Mobile and confirmed with the porting team that my number was successfully ported over from Rogers. However, I cannot active my eSIM and get an error message saying to contact my carrier service. My phone is no longer w...
I'd like to switch to the 5G 50 GB plan for $34. I would like to connect with customer service about this. Please advise. Thanks!
Ok so one of these PM customer service decides to write me and be so rude!! I have all messages who do I contact to get it dealt with? I'm an army vet and they are being so rude to me! I told him not to be rude to am Army vet and he's still being rud...
please reset my account
My eSIM does not seem to activate. I tried to transfer everything over Saturday evening, it is now, Monday, and I am still on Bell. I did receive a request from Bell to switch, to which I confirmed yes, but for some reason, my eSIM will not activate.
Hi there, i'm a current public mobile subscriber, my current plan is $25/month for 1024 MB of data. I see that new activiations gets $24/month for 4GB of data, is there any way to get a better deal on my current subscription or do i have to leave pub...
same as title.
I have a credit card that expires on Nan 1. I have three accounts (tel. #s) on the card. I have renewed bmy card on my account ant two of the accounts are still connected. However, one was disconnected.How do I get the 3rd one reconnected? I've ...
How do I prevent auto renewals I don’t see no option and also I want to transfer my plan to a new sim with new number how can I do that?
I am unable to receive incoming calls after initiating a number port into Public Mobile. I responded YES to the SMS to initiate the port. Please send me the porting team number.
Need customer support agent my phone number did not transfer and i have a nee number
If I buy a roaming add-on, can I call (voice) from Hawaii to North Carolina?
Hi, I'm a current customer but saw the boxing week deal (29$/month for 30gb data) is significantly better than my current 35$/month for 3 gb data. Is there a way to match this as a loyal customer or do I need to cancel?Thanks,Kim
I have a few charges I do not recognize. On November 27 I have a charge of 17.25. In September I was charged 3 times as opposed to 2 (34.50, 39.10, 24.15)
Hi,I was wondering how to upgrade my son’s plan from prepaid(PM) to the monthly plan ? He is underage so he legally cannot get a plan to his own name. He needs more data and there is a boxing week sale. How do I switch my son’s plan from prepaid ...
My public mobile account was originally my mom's, and she eventually transferred it to me. When she did I changed the passwords and the email and credit card. I didn't login for a long time but for some reason I can't access my account now, no matter...
I have submitted a ticket yesterday but have heard nothing.I am not receiving calls nor do I see any record of calls in the call log.I have spent time with Apple and done diagnostics and there appears to be no problem with the phone.I have reset netw...
Hi, I wish to switch my current 3g plan for a 4g plan for 4 gigs/month, as there is a boxing week sale. If I can't switch because I am a current customer, then I may need to switch providers to access a better plan. Any help would be appreciated.
Have been with Public mobile for a long time. I get 40GB for $34. Now I see new subscribers getting 50GB for $34. Why cant loyal subscribers get the same, if not better?
Hi, I am just wondering why I got 1.20 Points instead of 1.70 points. Does it have to do with me changing plans? I just joined Public Mobile on Black Friday $34|20GB plan and it gave me 1.70 points. When I saw the $34|40GB Plan, I chose it for my nex...
I currently have a one month subscription plan. How do I change it to three months?
Hello there!Does anyone know how to contact public mobile by phone?I’ve been having trouble porting out for five days now, and nobody has responded to my ticket yet.Thank you very much!
Is Roaming available for South America? If so, how do I ensure that I don't incur Roaming charges?
I have been with PM for over six years now and they used to give me some bonus data or long-distance calling minutes throughout the year, especially during holidays, but I did not get anything this year, is that the same for everyone else?
