Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
trying to change card for payment and it won't accept
Hi there,I'm trying to setup a new phone and sim card. We got the final step 6, and then it said Subscription Not Activated. I've looked around the site and the advices seems to be to send a PM to customer service. I've just sent them a message, but ...
I purchased new plan and usim, but why was that paid twice?My ticket reference number is309309-815
I applied for a suspension and then redeem it again, but my rewards($11)) didn't apply. How can this be applied?
i can't sign in
My friend is having trouble signing in. He has used “forgot password” and “forgot email” to get back in to his account with no luck. System indicates it has sent an email to associated email address on file but he never receives this email. He has ev...
I had a subscription that I really liked wasn’t to expensive but then I saw another one that was a little bit more in the price but more data I just realized that it was a waste because I don’t even use enough data to need that much is there a way t...
Update my payment
if I get a new SIM card after loosing mine can I keep old SIM card number?
Is there a specific set limit of how much can be added to an individuals Available Funds?I know it seems dumb, but this is a hypothetical question. For example will it cap me at $500/$1,000 Account Balance, or is it Unlimited?Thanks.
I ended up signing up to Public Mobile via eSIM, but now I have this physical PM SIM card that I can't return. Is there anything I can use this for with my current setup or should I try to sell/gift it? Is there a way to have both an eSIM and a SIM w...
Question for PM experts.What will I get as a result, after switching from $15 to $25 plan or up to $39. What will remain with my rewards and in general something will remain, given that these are not new points, but the old system of rewards.
I've been with public mobile for around 3 years I believe and just opted for the points reward system because it looked like the best program for me. I checked my account and there is nothing there. Does it take some time for all my back pay points t...
Hello I just setup a new phone and I put the sim card into the phone but it says it's emergency calls only. I can't seem to be able to get it to go
I spent an hour with another agent who tried but could not help. When I put in my email it says it is not valid My mobile phone number is not working - Telus number My account is up to date etc but I cannot access it. The agent suggested I open a...
I changed my subscription from 3G to 4G (US and Canada). I will be in the U.S. soon and would like to confirm that my 4G plan is active, as my phone still shows 3G.
How can you log on to your account if you forgotten your email that you registered with
Anyone have experience with this?is it reliable and seamless ?I travel in the US and would like to get the plan..
Anyone who tries to call my number with a Cici calling card, they cannot get ahold of me. Half of my clients use these cards. I’m going to have to cancel public and find a different provider. Can anyone verify why public is blocking calls from cici c...
I lost my public mobile sim card while travelling (I swaped to a UK sim card while I was there, but then misplaced my original Canadian one), now that I am back I ordered and receive a new public mobile sim card but I can't swap it because I can't l...
Since this new web page has took over I have auto payments coming out of my account and I have never once set them up this should be absolutely illegal and if they changed something i should have been notified. I have been using this for 5 years this...
im trying to activate my account it keeps giviing me the error esim not installed and something didn't go right while installing your esim
I can't log on to the "activation menu" now.I have failed to log in many times now.Can you change manually my credit card information or provide me a link for updating the information?
I just signed up for the 20 GB Canada-US plan. However, when I log in to my account, none of the US roaming details are visible in my subscription information. Shouldn't all these things be visible?
Freedom Mobile cuts off voice calls at 2 hours (which was a really bad policy during covid when people were routinely put on hold for more than 2 hours).Does Public Mobile have a maximum on voice call duration?
thus to access to my account it asks for verification of the code that is sent to the phone number of a lost SIM. stuck there for month now and am billed continuously
How can I obtain formal records of a call logs? I'm having a dispute about a company saying I never called and left a message but I want to show I clearly. I see can see my usage history in my account but wondering if there is a more "formal" record ...
Hello, my partner deactivated his account a few months ago because he’s overseas. He wants to re-activate it, but in the meantime Oublic has implemented the OTP system. He can receive the texts because he needs his number re-activated, but he can’t s...
This sign in is a mess! I was sent an account recovery link that does not work. Why can't I speak to a live person to clear this up?
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