Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
i recently received an offer from public mobile to upgrade to 6 GB of data at 4 G speeds for $22.00 per month and is that my total cost or is this additional cost added to my existing monthly plan?
Hi,I want to swap account phone numbers cleanly.I have two PM accounts, each with their own phone number, I want to swap the phone numbers to other account and vice versa, but I do not want any accounts closed during the swap as I have some leftover ...
Based on the rule “If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.” I paid on April 28th and the cycle ends on May 28th. I have a question about the 90 days. Is the 90 day...
Any time I want to log in to the PM app or website I'm always asked to enter the 6 digit confirmation code even though I keep placing a checkmark for trusted device. When I'm in the app, under Account I see my iPhone on the list of trusted devices b...
Hello. I purchased a plan which included an eSIM. I tried to set it up on my son’s new iPhone and it said there is an activation error in the app. It says I need to speak to a customer service agent. If someone could direct me to said person then tha...
Recently I have been unable to send or receive photos though text is OK. I have updated my APN settings,re-booted the phone and tried everything else I could think of. Is there a solution?My phone is Asus Zenfone ZB555KL with Andriod 8, about 4 years...
Does Public Mobile still send out data usage texts of 75% and 95% usage?I am trying to prove to an agent that my 4GB data add on promo just disappeared. I can prove my usage for the past 2 -30 day cycles (the 4GB add on disappeared sometime in May.) ...
I'm currently in the US and having issues with my roaming data plan. The only network available where we currently are is Verizon and my phone will not connect to this network. It says "Verizon (Forbidden)" in the network select settings.The odd thin...
I'm trying to sign my wife up for an account and port her number over but we're getting a "not a valid number" error. Current number is a halifax number, still active, coming from koodo, not a prepaid account. Anyone else experience this
I have a SIM card already from Fido, and I want to continue using it. But I noticed my SIM card numbers are different, and I don't know how to enter those numbers to complete my subscription. I can show a picture of my SIM card.
three of my household family members got a text offer for 4G and 40 GB for $29.00. I just want the same offer. I have been a public mobile member for many years. Can someone please look into this for me. who can I contact to get this deal? Thank you
I used to get $1 for each year with Public Mobile, $2 for paying using my credit card, and $1 for referring a friend. I just looked at my rewards and the only thing I see is $2 for referring a friend. Do we not get the other money as points anymore...
I was unable to program conditional call forwarding with my Samsung Galaxy A15 cell phone.This is a very frustrating experience for many Public Mobile users, especially those who enjoyed using YouMail as an alternative to regular voicemail.This is th...
Hi there, I accidnetally purchased US Roaming data addon instead of getting extra data for Canada. Is it at all possible to switch to Canadian data without paying extra ? Just switch to Canadian data and cancel US Roaming?
I tried to purchase a 15 day roam talk-txt-data add-on on June 14. Today I found that I have been charged three times on that day. How can I solve the problem?
I am a Public Mobile customer.My wife is also customer. Today she lost her cellphone number. She can't log in (forget user id & pw)I want to do:- buy a new Public Mobile SIM Card number- Use her old cellphone numberWe still have the SIM card number, ...
@CS_Agent I've passed the final step for subscribing, but it just says that it isn't activated. I can't even go back a step to try and look at mistakes. I have a new SIM and it's not activating. Is there anything I can do?
