hi @Abby_hart
if payment not taken yet, try delete PM app, reboot phone , reinstall and use another email to create another account and try again
but if )M already charged to you, then you will have to over a ticket with PM support agent
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
