iMessage

[Kevyruss]

@@Member Hey everyone! Working on switching phone over. Got the SIM card working but iMessage will only allow messages and FaceTime through my email… there’s no phone number option. Any idea how to fix this? I have a ticket in with customer service but they’ve not answered us in over 12 hours and I really need my phone to work lol

[Yosemite_Sam]

If you have an old number on the iPhone settings, you may have to de register it. 

[Grinch]

Make sure your iOS is up to date. 
Go into settings => messages => then in send and receive tap addresses

is the phone number correct?

does it have a check mark?

Are email address’s showing and checked?

For FaceTime do similar. Go into settings => FaceTime 

[softech · Accepted solution]

@Kevyruss 

PM currently has trouble to provision SMS with new accounts, which will affect iMessage registration.  They are working on the fix, but they can correct the issue on a case by case basis.  Please open ticket with PM support so they can resolve your SMS problem first.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there