Dropped calls

[Rsagoo]

I am finding that I am in the middle of a phone call and it suddenly disconnects. This has happened for several days now at different times. How do ifix this issue>

[Dunkman]

@Rsagoo 

More customer complains about voice quality and dropped calls.  I forwarded this issue to PM staff, but will need to wait to hear their response. 

From a different forum (reddit, RFD), one customer had the following fix:

For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot

If possible 5G network roll out issue, maybe try to force your phone to stay on LTE/4G instead of auto. 

[leonzhang]

Actually I am getting the same issue, and I switched to another phone, issue persists. So I guess its the problem with the provider.

[Dunkman]

@Rsagoo 

What model phone do you have?  Is it VoLTE compatible?  

https://www.publicmobile.ca/en/ab/get-help/articles/volte

Anything else different?  Maybe location of the calls. 

Maybe try a reboot of your phone.  Network reset of phone (note: this will erase any saved Wifi passwords)

You could also try the SIM card in another working phone.  That will help determine whether hardware issue versus PM service problem. 

[hTideGnow]

@Rsagoo 

some had the same issue too, usually a reboot would work

but if reboot does not help, please ask agent to refresh your account

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437