Unable to receive text message from Norway

[KPrice]

Hello

I have an account which accesses my profile with the Norwegian pension dept.site.

To access this, I logon and then they send me a text message with a verification code which I use to access their site. I have had no problems until now. I am not receiving any text messages. I contacted them and explained that I have not made any changes. I got the email reply below. Can anyone explain what it means, and what I can do to fix the problem?

Regards  - Kevin

Hi

We have not done any change in your phonenumber. If you have got the sms before you have to contact your operator and ask if they have done a change so that you can't get sms from alphanumeric numbers. Sms from us is sent from digdir.

[KPrice]

I have a Samsung Galaxy J7 Prime phone so it uses the message app that comes with the phone. No updates that I'm aware of.

[Anonymous]

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@KPrice wrote:

Where would I find that spam folder?

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@KPrice 

How to Show Spam Folder

[KPrice]

Where would I find that spam folder?

[Anonymous]

@KPrice 

What kind of your device !!

if Android go to messaging app and do clear data cache,

or you can backup and do Factory Reset,

[BKNS27]

@KPrice 

Did you check you SMS text from Unknown Sender? Sometimes it comes in as Spam and ends up in this folder.

[Anonymous]

@KPrice 

can you do some troubleshoot,

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

for iphone  go to Settings > Messages > To turn iMessage on or off, 

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging, 

you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your Data is on.

and do again Rebooting your phone means to turn off your phone and turn it back on again.to refreshing your network.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[will13am]

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@KPrice wrote:

Yeah it's just a very short message with a PIN code and it has to be sent via SMS. The alternative is that they send me a letter with a list of PIN codes, which I can then use to type in.

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What messaging app are you using?  Was there a recent app update that might have broke something?  

[KPrice]

Yeah it's just a very short message with a PIN code and it has to be sent via SMS. The alternative is that they send me a letter with a list of PIN codes, which I can then use to type in.

[softech]

@KPrice   you should be able to receive friend's text from Norway without issue.. but let us know.

[KPrice]

The DND is turned off. I'm going to ask one of my friends there to send me a text message and see if that works.

Thanks to everyone for their help. It is much appreciated!!

[CountyDownIeUk]

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@KPrice wrote:

Thanks for the advice. I don't think that I blocked them, but I'll check my blocked numbers. What does DND mean?

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Most phones have DND....Do Not Disturb settings.  

Ie

no calls accepted between selected  hours 

no call accepted if not in your contacts list 

etc. 

[t_p]

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@KPrice wrote:

Yeah, it's been working fine for 2 yrs until now.

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@KPrice 

A few more things to try:

- If you know the shortcode from which the sms used to be sent, try texting "help" or "subscribe" to see if you get a response.

- Try clearing messaging app cache on your phone.

- Try your SIM card in another phone and see what happens

[KPrice]

Since I receive local text messages ok, there must have been a change either on their system or at this end regarding how international SMS is handled.

[softech]

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@KPrice wrote:

Yeah, I tried that but it didn't help. Thanks though  🙂

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I would assume it is kind of a Shortcode text?  These kind of system generated international text is never reliable.  If you have a choice to change to use Authenticator app, I suggest you to do so.

If you have no choice but to use SMS, you might want to try to do a change contact number  in the Norway pension site. and enter the same phone number.    Make sure you pick +1 Canada from the country code (+1 USA , although it is also country code 1 , it might not work) 

[walker1]

@KPrice 

DND is Do Not Disturb settings.

Edit...

You might want to double check your APN settings in your phone. They may have changed by accident some how.

[KPrice]

Yeah, it's been working fine for 2 yrs until now.

[KPrice]

Thanks for the advice. I don't think that I blocked them, but I'll check my blocked numbers. What does DND mean?

[softech]

@KPrice   Just to confirm, you were able to receive the text before on your PM phone?

[KPrice]

Yeah, I tried that but it didn't help. Thanks though  🙂

[t_p]

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@KPrice wrote:

Hello

I have an account which accesses my profile with the Norwegian pension dept.site.

To access this, I logon and then they send me a text message with a verification code which I use to access their site. I have had no problems until now. I am not receiving any text messages. I contacted them and explained that I have not made any changes. I got the email reply below. Can anyone explain what it means, and what I can do to fix the problem?

Regards  - Kevin

Hi

We have not done any change in your phonenumber. If you have got the sms before you have to contact your operator and ask if they have done a change so that you can't get sms from alphanumeric numbers. Sms from us is sent from digdir.

---

@KPrice 

Try a reset network settings to see if it helps.

[CountyDownIeUk]

Did you inadvertently block the number or have you changed your DND settings?