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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2087 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17569 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28625 Views
  • 184 replies
  • 27 Bravos

Resolved! Account issues

I dropped my phone in the lake..cant get verification code from my number not email how can I recover my account

Rwdygrl by Great Neighbour / Super Voisin
  • 216 Views
  • 5 replies
  • 0 Bravos

Resolved! Anniversary point system

Bart So I have sent a ticket to seek the answer to my question which is the following scenario:Joined June 9,2021 (anniversary date)Been getting $1 off per month from June 9 ,2022- 2023( 1 yr) . Then $2 off per month from June 9, 2023-2024.(2 yr)Then...

Bart23 by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 2 Bravos

Resolved! Does Punkt work with Public Mobile in Ontario?

I am considering get a dumb phone and have been looking at Punkt. Does anyone know if it works well in Ontario?I did read something about carriers dropping 3G and therefore it will not work in the near future. I haven’t found any further information ...

Lat01 by Great Neighbour / Super Voisin
  • 212 Views
  • 8 replies
  • 0 Bravos

Resolved! 30GB loyalty bonus

Hi, I currently have a 30 GB loyalty bonus add-on that is good for another 100 days.  I was looking at the plans and there is one better suited for me.  If I change my plan will I lose my loyalty bonus add-on?  Thankyou.

TSki by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

account increase

why has public mobile decided to change the charge rate on two of my accounts ,as i didn't authorize

52-safety by Great Neighbour / Super Voisin
  • 106 Views
  • 1 replies
  • 1 Bravos

Re: Self Serve Log-In

I never did get service and had no cell service at all for over 2 weeks. I was told it was a busy time. Ha. Apparently my # never ported but that was three months ago, Public is still debiting my credit card. This is the most ludicrous thing I’ve eve...

Justme69 by Good Citizen / Bon Citoyen
  • 128 Views
  • 2 replies
  • 0 Bravos

Resolved! Switched to $34 can/us plan but no service/data when in US

Anybody know why this is ? Funny thing is I switched to the same plan on my wife’s phone and hers work just fine Also I don’t think it’s anything to do with my iPhone setting since I had the $39 can/us plan before and it worked just fine in the US An...

Big_ma413 by Good Citizen / Bon Citoyen
  • 302 Views
  • 7 replies
  • 0 Bravos

refund

Hi,I requested a refund 2 days ago, which was confirmed by an agent, but it still does not appear on my credit card.How long does it take?Thanks! 

LiaRaykhlin by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Re: Texting Issue

 It was not solved yet. I cannot send messages through the phone. 

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ASantana by Great Neighbour / Super Voisin
  • 213 Views
  • 2 replies
  • 0 Bravos

Forbidden A1

Hello,The last few times I have tried to log into my new account I have gotten a error message saying Forbidden A1 and nothing else on the screen.  i have tried different browsers and nothing works.  I was just about to port another number from my ol...

MissMaya by Great Neighbour / Super Voisin
  • 148 Views
  • 4 replies
  • 1 Bravos

"Forbidden A1" screen on login

I am unable to access my account.It looks like I'm able to authenticate correctly with the EverSafe identity provider and get redirected to myaccount.publicmobile.ca, but there the screen just says "Forbidden A1" in plain text with a 403 Forbidden HT...

travesty by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Years of membership

Hi Y’allI've been with public mobile for YEARS. I was racking up reward points with my loyalty. Now the points system has been upgraded and I lost all my points with this account. How can this be rectified? My account says I’m a new member as of this...

Moni777 by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 1 Bravos

Remove an add on

Hi y'all I purchased an add on by mistake. I purchased international min when I needed Canada wide min. Now I have no use for it. Is there any way I can return it for cash back or points? 

Moni777 by Great Neighbour / Super Voisin
  • 110 Views
  • 2 replies
  • 0 Bravos

Can’t receive calls after port

I signed up yesterday, answered the sms to port my number. I have an active line and can make outgoing calls with my ported number. However, incoming calls hit my old voicemail box at virgin. Please fix, can’t receive sms codes either. 

Questionable by Great Neighbour / Super Voisin
  • 126 Views
  • 1 replies
  • 0 Bravos

Resolved! Us/can package

The canada/usa plan for 34$ will there be any extra charges for using my phone in the us. 

Le5 by Great Neighbour / Super Voisin
  • 286 Views
  • 6 replies
  • 0 Bravos

Monthly charges

Why did my charges went up from 23$ to 28$ wihtout changing anything and without notice???

Sunny-2024 by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 1 Bravos

Lost sim

Hi, I created an prepaid account and paid for a subscription package but I lost my sim & I’m unable to enter my account using my eversafe ID  because it’s sending a verification code to a number that I lost the sim for. How can I cancel this sim & ad...

Laiba1 by Good Citizen / Bon Citoyen
  • 296 Views
  • 11 replies
  • 1 Bravos

Sending text messages

For the last couple of weeks (off and on) people have been receiving my text messages 1-2 days later. This happens mainly with MMS and is a mixture of android and iPhone Anyone else experiencing this?

Dolphin12 by Great Citizen / Super Citoyen
  • 306 Views
  • 11 replies
  • 1 Bravos

billing

My credit card was charge much more this month than usual. I have no changes in usage or add ons. Usually the bill is $21.47 and this month it was $49.72.  This seems like an error. Could you please look into that for me.with thanks,Marilyn

GGMarilyn by Great Neighbour / Super Voisin
  • 161 Views
  • 4 replies
  • 1 Bravos

Resolved! Using old gift of 500 minutes Int'l LD

I have been trying to call some numbers in Germany (from Canada) but I keep getting a 1B1 error, even though my forwarding settings are turned off. I tried calling these numbers on a landline (via the operator), and it worked, so it seems the issue i...

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Sean758 by Great Neighbour / Super Voisin
  • 322 Views
  • 7 replies
  • 0 Bravos

Long delay in receiving text messages

Someone sent me a text message a couple of days ago, and it took me over 12 hours to receive it. The timestamp on the text said 8:44 pm, but I didn't receive it until sometime the next morning, over 12 hours later. Why is there such a long delay?

Alex_Axby by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 0 Bravos

Loyalty discounts disappeared and am now being charged extra

Normally my bill is 22.05 per month.  However now this month I was charged $26.25.  I have not changed my plan.  I have unliimted calling with 1GB data.  Can anyone please refund the 4.20, and fix it so this doesn't happen in future months?  Not sure...

Sean_977 by Great Neighbour / Super Voisin
  • 420 Views
  • 11 replies
  • 1 Bravos

My sim of 3 years just got deactivated

Deacticated SiM card. 89122 30000 xxxxx xxxx Edit:  Personal information redacted by will13am.  Please do not post personal information in the public forum.

Jack20202 by Good Citizen / Bon Citoyen
  • 321 Views
  • 4 replies
  • 0 Bravos

SIM not recognized

I have been a PM customer SINCE 2011 , for security reasons I had to change my CC number. For a week I have been trying to update my info with the new number with no success. Customer service says my phono # is not recognized , my email not linked wi...

never mind. found the answer.

I am currently on an old per 3-month $150 plan, which just renewed 5 days ago (and renews in Sept 14)some of the new  PM plans look better though.if I Change Now to an alternate plan, what happens to the balance of the prepayment I just made?  

Peterjstock by Good Citizen / Bon Citoyen
  • 114 Views
  • 1 replies
  • 0 Bravos
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