Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have the same issue, I can't do any outgoing and can't receive incoming calls. No mobile data either. Someone message me pls, I moved yesterday and paid the subscription plan, money was already deducted from my banking account. I need someone to fi...
Never get activation email but creditcard has been charged
Need help on above.
WHY IS MY PHONE CUT OFF , PAYMENT IN NOT DO UNTIL 15APRIL
Hi there. I’m contacting you again because I haven’t heard anything as yet. I signed up yesterday and I have no service. The account says subscription expired. The agent that contacted me said they ended up charging my card again. They said they wil...
Hi, I’ve been double charged the fee for this month. Please review and cancel the extra charging.
Please fix this. You've acknowledged my account but are asking me to pay again. I can't pat again, I'm don't have another 30$
My old phone(LGQ61) died about a month or so ago and I have recently got a Motorola Moto G Play 2024 IMEI xxxxxxxxxxxxxxxxx Serial # xxxxxxxxxxxx and (if you need it) ICCID xxxxxxxxxxxxxxxxxx. I would like to activate the Moto with the newest SIM car...
I am leaving Canada on the 12th. I would like to cancel my account, but when I called 611, they asked me to enter my account PIN. I don't know what this is. Where can I reset it? Also, if I close the account after using it until the 12th, can I get a...
I went to add a second sim on my phone. It finally activated but I have no service. No data..nothing. It double charged my account and the phone won’t work. I’ve reset…tried airplane mode etc. at this point I just want my money back.
Hi,I’m trying to change my subscription plan from 5 GB to the 10 GB ($25) plan for my upcoming renewal on April 14.However, the request cannot be completed:On PC: the browser keeps loading indefinitely when I try to complete the transactionOn the app...
Why is the data add on not activating for ###-###-####
I need to activate a SIM card for my son’s phone. I purchased it on March 29, but only received it today.When trying to activate the account on his phone, the system asks me to select a plan. However, we already have a plan — it was part of a promoti...
At the end of March I switched 3 of my family (including myself) to Koodo. I did so on the last day of my contract period. The next day, Public Mobile billed my credit card for the regular prepaid monthly amounts for all three accounts. I would like...
I just switched to public mobileI dont have service or data I have followed the steps and installed an esim but I get a notification that Sim is not provisioned.i have a samsung s22 ultra
Can I use my public plan in Europe? Or can I purchase an add on?
Hello,I have already suspended the line through the self-serve portal, but I need to blacklist the device as it was stolen today.Here are the device details:Model: iPhone 13 ProFor the IMEI Details, I'll let Agent know once connectedThank you.
I'm trying to submit a ticket but the submit button is greyed out. All fields have been filled. I'm submitting a ticket because after issuing payment to start service, the app said my phone isn't compatible with esim. It is an iPhone 15 which is f...
Hi there. I just got a new service but on activation it said eSIM not installed something went wrong. But I got a text says welcome to public mobile restart your phone. I did that but in the app is still the error message. My phone service is down sa...
The port from Virgin Plus didn't complete. The phone still shows Virgin in Cellular settings. The phone cannot make outbound calls. Outbound calls fail immediately. Please check the port status. You may have to re-initiate the port. Please confirm t...
Hi I’m try to set up my account but I can’t get in to thd Apple Store to down load the public mobile app to get E sim as thd phone I had use do I don’t have anymore and I can’t change password any other way
Cracked my new phone's screen, and have to transfer e-sim to my old Samsung 22 Galaxy Pro. Please help. It's been a week I've been trying to do this. No phone. Please help.
I am writing to report an error regarding the data usage overview on my account. My account dashboard indicates that I have reached my data limit. However, after downloading and reviewing my detailed usage logs, the total data consumed adds up to onl...
I have a Motorola Edge 2024 and I can’t get my voicemail set up since I ported over from Lucky. If I call my phone I can leave a message but can’t find it anywhere afterwards. set up voicemail number is set to my cell number and service is my carrier...
Hi, would you please send a step by step process for my dad to use on his Samsung J3 (2018) for when he is driving from Canada to the USA in case the phone doesn't automatically switch over to AT&T or whatever! Thanks so much!
I want to cancel my account with public mobile. My name is **** phone number ###-###-####
I chose "Delivery" as the delivery method. But it is delaying.Would it be possible to change the delivery method to pickup at Telus store?
Hello, My phone was stolen and have bought a replacement sim card and phone. When I try to activate on the mobile app it does not give me an option to verify by email. Can someone please assist?
Unable to change address
