Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22073 Views
  • 181 replies
  • 24 Bravos

New Subscriber - eSIM issues

I just subscribed to this service. While activating the eSIM my phone said “unable to activate eSIM contact your provider”. I’ve gone into my cellular settings and saw the eSIM and turned it on. I then removed my old SIM card and rebooted my device. ...

chiuser by Great Neighbour / Super Voisin
  • 75 Views
  • 2 replies
  • 0 Bravos

Resolved! Can’t make calls to US in $34 CAN/US Plan

I recently switched to Public Mobile and I’m not able to make calls to US. However, calls to Canada are not a problem. When I make calls to US, I am getting a message saying I don’t have enough minutes or I have used all my minutes, so I need to purc...

ramgi by Great Neighbour / Super Voisin
  • 216 Views
  • 8 replies
  • 0 Bravos

Resolved! Another Post About MMS issues

Hello all, As I've seen other people post (though it seems most of them got a solution that works for them), I'm here to complain about my phone no longer being able to send or receive MMS.I use an Ulefone Armor 8 Pro (released in April 2021) runing ...

Screenshot_20240309-113219.png Screenshot_20240309-113242.png
AJNeives by Great Neighbour / Super Voisin
  • 454 Views
  • 12 replies
  • 1 Bravos

How to show your displeasure to Telus!

If Telus is going to take away the legacy rewards system which means no more loyalty rewards and no more autopay rewards. They will give you measly points instead.Show Telus your displeasure by not assisting customers who need help here in the commun...

About my rewards

"your current promotions will no longer be valid" means "If I upgrade my plan, will I lose my current monthly discount of $5(my rewards)?" Thanks

Mays by Great Neighbour / Super Voisin
  • 113 Views
  • 3 replies
  • 1 Bravos

USA Add-ons fail in Florida!!!

I am angry! I and my family came to Orlando, Florida and neither of the USA PACKAGES provide me with service. I paid for the Talk & Text pkg and couldn't get service. I then paid again for the Talk, Text and Date pkg...still no service. So  $50+ late...

Sandra_LeFort by Great Neighbour / Super Voisin
  • 121 Views
  • 5 replies
  • 1 Bravos

Phantom voicemail notifications

Every time I get a phone call, i also get a phantom voicemail notification, but there is no message?iOS 17.3.1anyone else seen this? Is there a simple solution? 

Darkejon by Great Neighbour / Super Voisin
  • 113 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot access my account

Hello,My trouble began in Sept 2023 while in the US.  I was hoping to add US coverage and I think I ended up creating a second acct accidentally while trying to create my Ever safe ID.  Since that time I have been unable to access my acct.  I now nee...

DLB1 by Great Neighbour / Super Voisin
  • 121 Views
  • 4 replies
  • 0 Bravos

Rewards

Do you have to switch to the new rewards program? What is the advantage? Will it be cheaper?

Payment

I cannot update my credit card information, I do not know my acct email or password

1211 by Great Neighbour / Super Voisin
  • 58 Views
  • 2 replies
  • 0 Bravos

Resolved! Temporarily pausing a plan when on vacation

Hi, I will be out of Canada for a few months and was wondering about the specific of pausing subscription. I read that you can pause the subscription for upto 90 days and retain your account and phone number. If you do subscribe abain within this 90 ...

Aldehyde by Great Neighbour / Super Voisin
  • 125 Views
  • 3 replies
  • 0 Bravos

Resolved! Questions about the Canada-US Plan

Hi, I was wondering if the plana only allows me to call US numbers while I am roaming in the US or am I allowed to also call US number from Canada without additional fees?Also, is there any difference between the 39 and 40 dollar plans apart from the...

Aldehyde by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

Resolved! Contact number transfer

Hi we switched to a newer iPhone and after switching up the SIM card from old phone to new phone, both iPhones, no contact list is available on the new phone 

Trapper11 by Great Neighbour / Super Voisin
  • 90 Views
  • 4 replies
  • 0 Bravos

Promotion

Is the promotion for 50gb data for 34$ a promotion that doesn't change in a few months? As in if you get the promotion it remains 34 dollars for the rest of your time on the plan? Or does the cost go up after a few months or years? 

AllyCurtis99 by Good Citizen / Bon Citoyen
  • 66 Views
  • 2 replies
  • 0 Bravos

Any plans of improving the site's UX for mobile?

I was wondering if the Public Mobile team had any plans in mind for improving the user experience for mobile users, on both the mobile application and the website. The application just uses web views to display pages from the website itself.Being a r...

qubn by Good Citizen / Bon Citoyen
  • 131 Views
  • 4 replies
  • 1 Bravos

Resolved! text messaging not working

I can receive calls but cant send / receive a textbeen a customer for month now all was good,  just changed to 3 month subscription, now text sms does not work

Confuzed by Good Citizen / Bon Citoyen
  • 139 Views
  • 7 replies
  • 0 Bravos

IPv6 deployment status

It appears that my mobile IPv4 Internet connection is behind a CGNAT. Does anyone know more details about the IPv6 deployment status and timeline at PublicMobile / Koodo / Telus Mobility?Thanks

AlexG15 by Great Neighbour / Super Voisin
  • 84 Views
  • 3 replies
  • 0 Bravos

2FA code goes to wrong phone number.

My login attempts result in the 2FA code being sent to the wrong phone number.'Is this a common occurrence?Should I be worried about my account getting hacked?The 1st attempt to have CS correct it failed.

James999 by Great Neighbour / Super Voisin
  • 53 Views
  • 2 replies
  • 0 Bravos

Bonus points for TRANSFER to points rewards

WHEN do you know YOUR personal points you will get.Is it best to wait til April to join the points. ?What happens if I don't enrol before May 1st, and am staying as a customer with an active account.  

cbPM51 by Great Citizen / Super Citoyen
  • 144 Views
  • 3 replies
  • 0 Bravos

Still waiting for problem resolution...

Anybody else have difficulties submitting a ticket? The chatbot just sends you around in circles it doesn't actually allow you to submit a ticket. Once you do find a way hopefully you don't experience the same issues I have been... On Wednesday I fin...

Fedupclient by Good Citizen / Bon Citoyen
  • 135 Views
  • 5 replies
  • 0 Bravos

eSIM and physical SIM Card

Can I ask a eSIM and keep my physical SIM still work?If es, the physical SIM can be used for my Tesla’s connectivity .

Gens by Good Citizen / Bon Citoyen
  • 86 Views
  • 4 replies
  • 1 Bravos
Need Help? Let's chat.