Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a PM 5 G plan. Just finished several speed tests and the results were consistently around 129mbps download and less than 2 mbps upload . Are these later results normal?The speed test results when I’m on my home wifi are around 450 mbps down...
Hi could you able to send me any month bill receipt from 2024. I need it to send it to CRA.Thanks
I've canceled my plan, but I need my monthly statements from the last year for work.
New in town
Hi - trying to activate/transfer in a family account via eSIM transfer. I get through all the steps and when I click activate, I get a message that “activation cannot be completed at this time and to contact customer support”. When I try to do this ...
Hi,my subscription doesn’t get activated and I can’t even get a ticket for support. It keeps asking me to log in after lots of logins.can I rather get a refund? What would happen a month later if I cannot ever activate this? Would it keep charging me...
I'm having trouble accessing my Public Mobile account. My number is linked to my email and I don't have my phone with me. How can you help me transfer my SIM to another one?***Message edited by CSA_PM to comply with the Community rules.
Are there a minimum number of points needed to reduce monthly bill?
Hello,It says subscription expired 74 days ago. How many days do I have before I have to pay in order to keep my phone number? I inquired about this a few months back, but I wanna make sure again.Milan
duplicate thread
I tried to open a ticket and for some reason the submit button is always greyed out.I have multiple lines with PM. I ported the line on my daughter's phone to Fido to test their 5g rollout in my area and it turned out to be dog slow (pun intended). A...
I have paid. And it doesn't activate by porting my old number. Please fix.
Trying to transfer my number from Lucky Mobile. I get a message that says "activation unsuccessful, contact support." Looking for help to transfer from Lucky Mobile, with my current number.
"Something went wrong"We've gone through activation on several phone b4, this time it gets stuck on 6.Same conditions etc. Just updated hardware.
“Port from Telus did not trigger authorization SMS. Phone shows ‘subscription not activated.’ Please re-trigger the port request.”
This is what i got after signing up Money taken off my Visa Something didn't go right while activating your subscription
Activation of subscription not working, reached step 6. Transferring to new number also seems to not have worked. Have already been charged and support is no help.
Activation failed at the end porting my number. Can't submit a chatbot request once you fill out every field the submit button is still grayed out nothings works and I got charged $5 for an eSIM. Great experience so far.
Can anyone please help me how to actually speak to an agent to cancel my payment. For one thing, my sim is having trouble activating and second its asking me to call customer service and even customer support chat is useless
Does anyone know how I can connect with a customer service agent? I’ve tried multiple times and it keeps looping me back.
I NEED TO ADD A CREDIT CARD NUMBER ON MY ACCOUNT , I AM IN TORONTO AND THE PHONE IS IN MONTREAL , HOW CAN I DO THIS IAN
Hi, I am having a strange incoming call issue and I am trying to figure out whether this could be related to Public Mobile, my iPhone, or the other company’s routing system. I have an iPhone 13 and I am with Public Mobile. My phone number was origina...
Hi, my current plan hasn’t ended yet, but I want to switch to a new plan. Can I activate the new plan right away, or do I need to wait until my current plan expires?
“I am porting from Telus to Public Mobile. My iPhone 12 says ‘Subscription not activated.’ My Telus SIM still works, but I never received the authorization SMS. Please re-trigger the port request.”
My service isn't working anymore, can't login because the system sends sms to verify identity and don't have service now. Unable to find away to reach anyone except for a stupid chatbot. Worst customer service experience ever.
This is in regards to my subscription not activated error. ***Message edited by CSA_PM to comply with the Community rules.
I've turned off all other eSIMs, restarted my device, deleted and reissued the eSIM, and tried again, but I still can't activate it. I'm also having trouble submitting support. I've filled in all the required fields, but I can't submit a ticket or ev...
I used public mobile last year and I was using a sim number. From last few months I’m am not using public mobile. I want to know my number that I was using. If there any way I can check that?
When I try to start the process I get invalid number, but I know the number works cause I’m using it currently. How do I transfer my eSIM to another iPhone
