Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I upgraded to the $40 plan with 50% Off for 2 years in the app.It said completed, and I hit continue. It then said I had no plan and that payment didn't go through and my account had no plan.I re made the purchase with the promo still displaying, how...
I have an issue with activating an eSIM as a brand new Public Mobile subscriber. I believe there must have been an issue during activation. Can I get another free eSIM to attempt to activate again? I have paid for service but have no service. I am al...
@CS_Agent Hi I am paying $25 for a canada only plan for 10gb only and the flash sale is much better today. Please provide me a better deal or atleast canada us mexico plan or better gb. This is not fair.
After I change my plan for 50% off , payment successfully. But 5G internet can’t access.
Hi allI've subscribed to the flash promo of $40 and 50% off. Although when signing up it said -20$ for the promo but still charged me the full price of 40$ + tax. Customer service is not being helpful of adjusting my account to the promo and refundin...
I checked the countries listed that long distance calls can be made to but I did not find any African country on the list. Any reason?
Hi there,I lost my phone and SIM card, so I need to replace it. Once I get a new SIM card, will the old SIM card be cancelled. I'm wondering if I can keep the same number, or do I have to get a new number in this situation.Thanks for any info.Rowan
I just changed my plan today but after the change data is not working. SMS and call is working.I'm using an eSIM. Please help as I need data. I've tried turning on/off airplane mode, restarting phone, resetting the network settings. using iPhone 15 p...
I got the Error Code: M.8702 when subscribe the servie, pls help
i don't have service...i transferred my number in i think there's an issue with the esim install
our payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent.Click here to submit a ticket to an agent.Would you be ab...
So it says 50% off for 24 months but when I check "Estimated upcoming payment", it says $40 plus tax. Is anyone having the same issue?
Hi, has anyone resolved their issue yet so far? Please let us know what you did. thanks
I sign for 50% off and they charge me full
This is my second month with Public and the first month no problems with my data . Now second month and my days will not work AT ALL . I don’t understand why it worked with no issues then just nothing . Can someone please help me. TIA
Just checked in my accounts on the app and both were eligible for 50% off the 100GB plan for 2 years that is showing for new activations only. Once you select "change on renewal" the next screen shows the discount. I took screenshots of both as proof...
Hello,I've just joined Public Mobile and was happy to see that it offers IPv6 support. However, the test at test-ipv6.com states that large packets fail over IPv6, making websites and other services over IPv6 unreliable. This suggests that PM and/o...
I transferred my wife’s phone account to PM this morning but couldn’t find an invite to use my referral code Canni still use the code?
Hello, I have already completed the subscription payment successfully.However, I am seeing the following pop-up message: “SUBSCRIPTION NOT ACTIVATEDSomething didn’t go right while activating your subscription.” It appears that the subscription has no...
Hi, I just orded new plan ,when I was payment ,it say Error Code: M.8702New activaed,I still want to ship to my address and the new sim card
Hi, I tried to sign up for the promo but this is what I got. I put in my credit card already. Please help. Thanks
Just noticed now on my credit card statement the price of my plan is now $18.00 + tax up from $15.00 + tax.I thought when I signed up a few years ago that it said the price would NEVER INCREASE unless I chose to change my plan to something else.Now I...
Signed up, received this Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent.Click here to submit a ticket t...
Im trying to subscribe to this new promo of 50% off for 24 months but at the payement page I get the following:Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error o...
Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a resp...
I just signed up but I entered the wrong number to transfer. I can't log into my account to fix it.
Hi ! I just moved to PublicMobile when i saw that mega offer (60GB for 20cad thanks to the -50 percent discount), but at the payment there was no discount anymore. They told me the discount would be applied after I activate my esim but I still see no...
Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a resp...
Can I keep my existing phone number?
Just signed up a few weeks ago the $35 75 plan. Now they offer these new plans to new customers. What a slap in the face
