[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Agent support
I need to speak with a agent
Resolved! SIM card never delivered; support chat sent "links" that were not links; AI assistant failed
Hello,I ordered a Public Mobile subscription on August 25. The information suggested SIM(s) would be delivered in approximately 7-10 business days. This did not occur, and opening a ticket led to me being told to wait until 12 days had elapsed. It ha...
new activation
I am having problems with changing what is in my cart. I put in sim card but I don't need one and can't remove it. I decided oh well, just leave it, but now I can't get the 20$ offer for new activations to show up. I would just start all over but I e...
Unable to complete subscription
I keep getting M.8702 error code
How long does it take after payment for the plan to kick in?
My registered credit card expired and my account was suspended, it’s now been paid but it’s not working. I’m in the middle of a road trip so the timing is terrible. I wish they would give you a heads up on these sorts of things. anyone know how long ...
Can't subscribe to a plan
So I am a new subscriber, I'm trying to sign up to the $20 plan but it just keeps jumping to the $35 plan no matter what I do.
No incoming call
I transferred my service yesterday, at first esim didn't work, now it seems to have installed I can use my data and text but cannot receive calls unless I reactivate my old sim card still in my phone, I have received a message from public that they w...
eSim activation help
Hello, I am a new customer from Thailand. Because my phone's Google Play Store is region-locked, I could not download the Public Mobile app on my Samsung Galaxy Z Flip 7 to activate my new plan. To try and fix it, I logged into my account using the a...
New subscriber stuck in “sos only”
I’m a new subscriber and I’ve been stuck on sos only for over 12 hours with no service. No response from public mobile support. Anybody have any advice?
My account
Verification number. How do I remove old one and get a new one if I can’t sign in because I don’t have a valid verification number
Resolved! Referral / New Activation
It’s been a while, and my oldest just got their first phone. I set up their Public Mobile account and activated the phone about an hour ago. I used the referral link and saw the referral code in the form. New referrals should receive a $10 credit, bu...
Resolved! ULCWUSMEX
Hello,I have the $30 ULCWUSMEX plan so does that mean my 30GB of data will continue working when I travel to the US and do I need to have roaming enabled? I trust this means I won't need a separate US addon when traveling there? Thanks.
Resolved! Purchased esim, no email message with QR code, new phone won't complete setup without one
So here's a Catch-22: New Galaxy A37 *requires* installation of a sim / esim during the initial setup process. It won't boot to Android until I give it one via QR code or activation code.So purchased a new esim using the PM app on my old phone, expe...
Cvv or cvc number not recognized
Hi all, trying to pay via credit card but it keeps highlighting in red the security number on the credit card, saying the number must be entered. Anybody get past this? Thanks.
Resolved! need help with porting
Hi, I transferred from Fido to PM about 8 hours ago, and the first transfer request failed. the chatbot sent me a text to restart the transfer process. I replied to that text but still hasnt gotten the new text for a transfer request, and the port su...
Password reset 2 factor ph# incorrect
When resetting password a two factor text seems to go to the temp number I was given when I first ported over and not to the phone my wife is using. How do I fix this so the two factor text goes to the public mobile number.
Subscription Issue
Hello,I am trying to subscribe but when I login it just shows a pre chosen package and can’t choose any packages. It just shows a pre chosen package
My phone doesn't support eSIM but Im stuck in pre-activation
During the subscription to Public, I put eSIM option. But when I in the activation step-3 and found that the phone doesn't support eSIM. I bought a Public SIM card but need help activating it, as I can't option of changing from eSIM to SIM.
Unable to send message to cs_agent
I cannot send any messages to cs_agent. Before I was able to send message for any queries but today I cannot. I tried to create a ticket but my issue does not match with any of the options provided. Can you please let me know what is the issue and ho...
My text messages are not working
I switched to public mobile from.rogers today and got this messaged Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your origin...
My phone number can not get any incoming call after change the new number
After I change my phone number, my phone cannot get any incoming call and message. And one guy who use the number over ten years can get my outgoing call, my number is not change? Why app show its new number
Resolved! Unable to send message
Hi there,I cannot send any messages to cs agent. Can anyone please let me know what is the resean.Thank and regards,Foyzer
No Internet connection
Hi, Ihave re charged my phone (prepaid plan) today, But I cannot access internet on the sim, but Call is working please assist.
Resolved! How I can change my email address?
I lost my email address, I would like to change my email address to another one, but I couldn’t find where I can change it? thanks
Resolved! Add on for US roaming
I used My Rewards points (25) for a US roaming (talk, text, 5Gb, 30 days) but it did not load to my account. My point total decreased by 25 but I don’t have the add-on plan. Now what?
Resolved! iMessage and FaceTime will not activate on physical SIM, activation unsuccessful
iPhone on a Public Mobile physical SIM. Neither iMessage nor FaceTime will activate. Both show “Activation unsuccessful.” Toggling FaceTime on results in it switching itself back off within seconds.Regular SMS sends and receives normally, and data i...
New Plan Setup
I’ve bought a new phone for my elderly mother. I’ve ordered the SIM and phone plan but the problem I have is I am in Ontario and she is in Nova Scotia. The SIM is being sent to me in Ontario so I can set up the phone but that means the plan, and pres...
7b1 Your phone is not activated on the network
Just subscribed to public mobile with a new number but I can’t even make outgoing calls because I am getting a response “7B1 your phone is not activated on the network” . The fact that I getting this issue as soon as the number is configured is pret...
Back to School promo plan is unavailable
Hi, I would like to suscribe to this plan for 1GB and CAD 20 per month, I can select it but when I click on next, it changed to another plan (5GB CAD24), what can I do? Thanks in advance!
Resolved! Change Pin
How do I change my pin?
