Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Situation: I have an iPhone 6 with a physical sim. I wish to purchase iPhone 15 which only takes eSIM. How do I move my existing account, plan and phone number to new phone? I am looking for the procedural steps. Thanks
Good day,I would like to ask for your assistance if it's possible to change the delivery method for the recent purchase/subscription I made. I've selected delivery because I was not able to click or choose the Pick-up method when I was placing my ord...
I was recently visiting Sarnia, Ontario (on the border of Michigan), and received a text message from Public Mobile promoting a US roaming option. But my current subscription includes a data package for Canada and the USA. so, #1 why am I getting a r...
I placed the order on October 4th, and I haven't received my package today.
Hello, I was trying to port my number to public mobile but It's not going to transfer so now I have decided to port my number to Rogers. so I paid for my plan I want to return my payment. And close my account. Thank you
I have a friend traveling in the US now. He has an Android phone and bought the "US Roaming-Talk Text 15 day" Add On several days before traveling. We went over the settings he would have to change earlier. While in the US we texted each other to con...
My account is activated but my phone doesn’t work
my account is locked and cannot sign in, it asked me to try the next hour and even 5-6 hrs passed by still getting the same problem, even i kept resetting the password a number of times as well. The chatbot is absolutely useless.Just wondering how to...
Hi, I want to change my subscription. But my 30 days cycle just started few days ago. If I select change immediately option, does it mean I will get a full charge and lost my previous balance? Thanks
Earlier this week I posted in this forum as my $15 plan was not working in U.S. I finally got the phones Volte settings to work. In between tho I asked for refund. I never gave the agent my phone number or last 4 digits of credit card so I doubt refu...
i had two numbers on my name with koodoo. first transfer went thru no problem. tried transferring my other number ...used the second device (different email)and got second sim in mail. kept the koodo sim in to get text from them and oked transfer. pu...
I have paid for my subscription but when going through the app I’m getting error subscription not activated contact support
My Esim didn't activate.
HelloIs it just me or there is no public mobiles' physical location showing in the website.
I have been thinking of making some long term plans for more data and less data on the open market and of course more $ and less $. Or maybe break even. On my logon, here are my lower $ upgrade options. I see the 90 day options aren’t as attractive a...
i have a pixel 8 and so far things are fine, however i will be traveling to usa and i see everyone advising to enable VOLTE , i tried to do it however what i see is on pixel 8 there is no volte option shown under sim setting for public mobile! any ad...
While I preferred the old program and paid zero for each of my 3 accounts, lots has changed. No more $15 3G accounts. And I now have to pay on each account due to the $2 autopay reward and the $5 loyalty rewards. Those 2 were so easy. And since the ...
My data shows 250/250M of data is used. I checked the usage history and it only shows about 5M. Where is my other data history?I did the help suggestions for network reset and validated APN settings and everything was correct. I can not see where my ...
ihave 4 accounts with public one the credit card is expired and i have dificulties getting init seems its impossible to get help nowi have been with them with over 10 years and things are getting more comlicated everydaywhy
The utter thievery... the audacity of this company is sickening. Treating long time customers like this. Why is it that I'm forced to take a $30 plan?! This is nonsense. Treat new customers like royalty but old and faithful ones like this. Goodbye Pu...
I’ve been trying to update my address and I keep getting an ‘invalid address’ error! I enter my details correctly and even tried it a couple of different ways. Public Mobile doesn’t seem to recognize it. I’ve had payment issues in the past and I thou...
Hi there,I wonder if someone can help me on this complicate situation. I do have a TELUS postpaid plan (account #1) and Public Mobile prepaid plan (account #2). Due to the high monthly charge of the TELUS postpaid plan, I purchased a TELUS prepaid pl...
I am unable to activate the eSIM emailed to me and thus wish to have my account cancelled as I have not fully activated service nor wish to be billed nor use your service due to working on this for nearly 2 hours
Once I set up an account with my Mastercard Can I then change payments to be withdrawn from my saving account in my bank? (not a credit card)?
Hi,I recently joined Public and initially activated with a new phone number to make sure everything works. After that, I requested for my number to be ported from Chatr. I had to go through this process twice as initially I entered the IMEI and then ...
Hi community!I'm wondering if anyone can tell me more about the network selection options, specifically what is 999 40? Is it best to use automatic or select public mobile manually? Thanks!
I purchased a 15 day US talk and text yesterday. Yesterday I made some calls successfully. Today I am unable to do so. I can however send and receive texts. Can you please help me?
I received a new card with a new expiry date and cvv, and can't figure out how to update my payment method to reflect that change.
I lost my wallet and all my cards. So that's why public mobile can't get there payment, how can I fix this so it's auto pay again
I set a subscription to change at the new cycle but it is renewed to the existing one. This is second month that this happened. I first set a new subscription to take place in September but it didn’t. I tried again for October but my plan is still th...
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