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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2375 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4149 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35113 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47042 Views
  • 182 replies
  • 30 Bravos

Double charge Quebec Montreal

My phone bill is $35 Feb 2025. Within a week, I downgrade to cheaper plan $32. After a day I saw another lower plan so I switch to it $29. Basically I was triple charged 3 times for phone service. Plan change fee or penalty is acceptable. However wha...

Che2 by Good Citizen / Bon Citoyen
  • 300 Views
  • 9 replies
  • 0 Bravos

Trying to access my wife's account

Hello, I pay for my wife's cell phone. She's out of the country for two months. I kept her cell phone active while she was at the airport, and now I'd like to put her subscription on hold until she gets back. However, when I try to log into her accou...

gsharzer1 by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 0 Bravos

Urgent: number cloned

I am getting calls from random people claiming that they missed my call...I don't know any of them.. what's happening? Worried if my number is cloned/hacked? I get my bank OTPs in this number...please suggest...I have raised ticket yesterday but no r...

Buba by Great Neighbour / Super Voisin
  • 274 Views
  • 11 replies
  • 0 Bravos

Can I Change SIM Number While in the US if I Lose My Phone?

Hello,I’m on a Canada, US & Mexico plan and I'm planning ahead in case the phone with my eSIM is damaged, I lose my phone or it is stolen while in the US. I’ll be bringing a backup phone and a brand new, unused Public Mobile SIM card.If I Change SIM ...

z3row0rm by Great Neighbour / Super Voisin
  • 171 Views
  • 4 replies
  • 0 Bravos

Activation of eSIM not working

Hello,I just purchased an eSIM, I made the payment and now that I am trying to activate it, it's not letting me. Can you please activate it for me? And keep the same phone number that I had before +xxxxxxxxxxxxxxxxxx?Immy

Immy333 by Great Neighbour / Super Voisin
  • 143 Views
  • 2 replies
  • 0 Bravos

Resolved! Logging In Issue

I can no longer log in and get past an 'activation' page.I already have an account and have for over 5 years.I just want to log into my account.Please help.@links to members 

D_Lowes by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 1 Bravos

Unpleasant experience for transferring to Public mbile

I just had an very upset expererience to transfer my cell to public mobile.  I had been with public mobile for quite long time before. I tried tranfer one of my cell to public mobile on march. Charged on March. I don’t know what reason it didn't get ...

Alberta2 by Good Citizen / Bon Citoyen
  • 269 Views
  • 14 replies
  • 0 Bravos

Export phonenumber

I need PM to authorize number transfer to Telussold my phone, canot download anything due to appleid sending code to phonenumber.Phone transfer already requested with PIN, account number and IMEI.@CS_Agent 

Julio7 by Great Neighbour / Super Voisin
  • 151 Views
  • 5 replies
  • 0 Bravos

Samsung Update Crashed Network

Currently using a samsung s25, had it for 3 weeks working just fine. Today after the samsung update my network was not working. No phonecalls or data.  Tried every trick in the book. Used the same Sim on an iphone and it worked fine. I'm suspecting i...

Ndat_ok by Great Neighbour / Super Voisin
  • 131 Views
  • 3 replies
  • 0 Bravos

Stuck on Confirm Your Identity Loop - Code Never Comes Through

Just moved over from TelusPorted my number, completed every part of the activation process, and am now stuck on the Confirm Your Identity step. Have my old SIM in an old phone just in case - can't send or receive texts on that one. New SIM in my new ...

CoyoteActual by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Resolved! Not getting Iphone text messages

hi,I just ported my cell # from my previous carrier to Public Mobile yesterday on April 3rd, 2025  at 11am.I am able to make calls and texts to and from other people whom use Samsung cellphones.  I asked a co-worker who uses an Iphone to send a text ...

phoenen by Great Neighbour / Super Voisin
  • 211 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan changes on renewal

Hello, I programmed a plan change at renewal, but when it renewed, they charge the old price, and kept the old plan. There is now no trace of the request. At the same time, I had made a change in the payment mode. This change worked. How should it be...

Dark1 by Great Neighbour / Super Voisin
  • 207 Views
  • 5 replies
  • 0 Bravos

Calling and messenging not working

I transfered my line from another network yesterday. My calls and messaging are not working. Everytime I try to log into the APP, it sends a text message for a pin but I cannot get it. This issue has stopped my work. Please advise with a working solu...

Atul111 by Good Citizen / Bon Citoyen
  • 231 Views
  • 8 replies
  • 0 Bravos

number change

i came back to public and tried to transfer my number, but since it was out of service it wouldnt let me. i then tried changing my number but it hasnt worked. how long does it normally take to take affect?

Lilmatt671 by Great Neighbour / Super Voisin
  • 212 Views
  • 4 replies
  • 0 Bravos

New activation - unable to send SMS

Hello - I just activated my eSIM from Roger’s. I approved the transfer of my phone number from Roger’s. It’s been over 12 hours now and while I can use my phone number for incoming and outgoing calls, I can not send SMS. Also, the top left of my phon...

Meeetang23 by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

Can't make call

I can't make or receive calls. My account is normal. 

Melody2025 by Great Neighbour / Super Voisin
  • 72 Views
  • 1 replies
  • 0 Bravos

Just got a new SIM & plan, but mobile data not working

I got a new public mobile SIM yesterday on my android (samsung) and already bought a plan with 20GB data. Texts and calls work, but mobile data does not. How can I diagnose the issue? ThanksAsh

ASsh21 by Great Neighbour / Super Voisin
  • 123 Views
  • 3 replies
  • 0 Bravos

what support?

This is absolutely unacceptable. I have been trying for a week now to discuss my problem with a "customer support staff member" via the submit a ticket/direct message a CS worker. I have had the most frustrating and infuriating experience this far. T...

Fedupclient by Good Citizen / Bon Citoyen
  • 197 Views
  • 6 replies
  • 0 Bravos

Activation did not work

I can’t login. I try logging in and to verify my identity it sends code to email and my phone number. I CAN retrieve code from my email but CAN’T retrieve verification code text to my number because the activation failed and I now have no service fro...

Ally7 by Great Neighbour / Super Voisin
  • 143 Views
  • 4 replies
  • 0 Bravos

E Sim

I'm having trouble getting a QR for an esim.  I have a new phone that I'm trying to activate but it does not give me an option to skip the connect to a mobile network. Three choices are transfer Sim from another phone, Scan QR code, search mobile pla...

Paulitto by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 1 Bravos

eSIM question

If I want to temporarily use another phone and switch back to my regular one later, how do I do that with an eSIM?

SharonF by Great Neighbour / Super Voisin
  • 118 Views
  • 3 replies
  • 0 Bravos

IMESSAGE NOT WORKING

My iMessage stopped being able to send and receive from my phone number randomly. I've tried turning the iMessage toggle on and off again in iPhone settings, resetting and updating my phone, and I went to Apple support which tells me I need to contac...

gihallens by Great Neighbour / Super Voisin
  • 208 Views
  • 6 replies
  • 0 Bravos

Resolved! Service. Eversafe

Eversafe keeps sending 6 digit number to the new number with this phone, but it's not activated.

BV63 by Great Neighbour / Super Voisin
  • 142 Views
  • 5 replies
  • 0 Bravos

Blackberry Key2 LE in 2025

I read up before purchase and it what i read said I should be able to use BlackBerry Key2 LE on Public Mobile.  I wanted a dumb phone.  So far all the apps I've needed have worked.  The only thing that does not work is sending and receiving pictures ...

DebMhcri by Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

Resolved! PROBLEM WITH MY ACCOUNT

I Previously had an account with public mobile for more than 3 years and all of a sudden im unable to log into my account. When contacting my number it says it's not in service and I am unable to log in so I can make payment. can you kindly guide me ...

SaraTT by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Payment issues

I am trying to renew my subscription and it says 'payment failed'.I have entered the right information. Why am I not able to pay my bill?

Alan6767 by Great Neighbour / Super Voisin
  • 83 Views
  • 2 replies
  • 0 Bravos
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