No Internet connection

[NavafMT]

Hi, 

Ihave re charged my phone (prepaid plan) today, But I cannot access internet on the sim, but Call is working please assist.

[slusagm]

Physical sim? Test it on another phone 

[Chalupa_Batman]

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@NavafMT wrote:

Hi, 

Ihave re charged my phone (prepaid plan) today, But I cannot access internet on the sim, but Call is working please assist.

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Another option you can try is to place your phone into airplane mode. Then wait 5 minutes, turn off phone for 5 minutes and then restart phone and turn off airplane mode. This will reconnect you to the network.

[hTideGnow]

hi @NavafMT

make sure you don't have data limit enabled 

 try Reboot your phone and Reset Network Settings 

if same, ask PM agent to help.  

You can submit a support ticket right at My Account and PM app using the new Expert Messaging in one of these ways:

• My Account on a browser: click Message Centre on the left pane to Start a Chat
• Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
  
  Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca