Wrong phone number entered to transfer

[NigelC]

I accidentally entered our home phone number as the one I wanted transferred, not my old cell #.,How do I fix this?

[Handy1]

@NigelC  I’m confident you will get it resolved and here’s little more Info on porting 

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

[NigelC]

Thanks. I activated a “ticket”. Hopefully it landed in the right place.

[NigelC]

Done…because they contacted us. That’s how I knew I messed up! Thanks

[Handy1]

@NigelC  You may want to contact the provider of your home number to tell that what’s happened and that you don’t want to port that number also just to be safe 

[Handy1 · Accepted solution]

@NigelC  There’s a porting team number you can call to try and fix will send you private message