its been about three hours trying to get new service

[BPB]

I ported my number from Koodo.  Koodo sent me a text and (after about 2 hrs I noticed the text) and when I confirmed cessation of service my Koodo service stopped immediately. BUT my Public Mobile service has not started yet and it has been about 30 minutes.

Is this normal?

Did I take too long to respond and Public Mobile needs to be re-started again or something?

[Handy1]

@BPB  The porting team I number I sent you will fix  for you private message 

[BPB]

Koodo was post paid. It was on a monthly plan. The problem is not with Koodo, it cancelled immediately without a problem. But now I have no service with PUBLIC MOBILE

[Handy1 · Accepted solution]

@BPB  First was Koodo pre paid or post paid ? And do you miss the confirmation text to port you would have had 90 mins to do this if post paid there a number for live support will send you it private message if prepaid you need support help 

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[hairbag1]

@BPB 

https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up