sign in error

[aminkhoram]

When I try to sign in to my self service account, it gives me the following error:

Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

When I press the 'forgot your password' option it gives me the following error: 

Sorry, you've been locked out. Please contact Public Mobile for help.

I need to know what is the problem?!

[esjliv]

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@aminkhoram wrote:

When I try to sign in to my self service account, it gives me the following error:

Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

When I press the 'forgot your password' option it gives me the following error: 

Sorry, you've been locked out. Please contact Public Mobile for help.

I need to know what is the problem?!

---

@aminkhoram  - is your account in non-pay suspended status?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[pkaraa]

@aminkhoram Give it one hour to try again.

Is your plan active.. are you able to make/receive calls/texts?

If not, then contacting support.

[Anonymous]

@aminkhoram 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[Dunkman · Accepted solution]

@aminkhoram 

If you try the incorrect password too many times, your self service account may be locked.  You can try again in one hour.  

Then try reseting your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If not working, you will need to customer service agent (CSA).

You will need to contact customer service agent (CSA):

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: I can't login.  Follow the prompts to submit ticket.