12-01-2021 09:36 PM - edited 01-04-2022 04:58 AM
Just returned from vacation in US. Purchased roaming add-ons while I was away. They expired on November 28th so I didn't extend them. Now that I am back in Canada I cannot make or receive calls or texts. I have no signal bars showing on my phone. So I added $40 thinking maybe that would solve it... but it did not. I asked Simon and checked if my account was still active... and it is. I have restarted my phone multiple times and also toggled the airplane mode... nothing has worked. So what next?
Solved! Go to Solution.
12-01-2021 10:15 PM
@C-Red wrote:Thank you... that solved my problem... simple and elegant solution.
@C-Red Glad it works.. Welcome back Canada...:)
btw, PM is giving holiday bonus again, make sure you check PM message and reply YES
More is Merrier is back! - Community (publicmobile.ca)
12-01-2021 10:06 PM
@C-Red wrote:Just returned from vacation in US. Purchased roaming add-ons while I was away. They expired on November 28th so I didn't extend them. Now that I am back in Canada I cannot make or receive calls or texts. I have no signal bars showing on my phone. So I added $40 thinking maybe that would solve it... but it did not. I asked Simon and checked if my account was still active... and it is. I have restarted my phone multiple times and also toggled the airplane mode... nothing has worked. So what next?
@C-Red just adding money does not reactivate your account, that is, if it is suspended?!
But, you confirmed it is ACTIVE through Simon, uh, I never did that before.
What does is say when you call 611?
If you have never created a Self Serve account, create one here: https://selfserve.publicmobile.ca/self-registration/
It is a great way to check on your account status and manage other details.
Can you try your SIM into another phone to see if you have working services?
If so, put the SIM back into your phone and perform a Reset of your device's Network Settings.
iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
12-01-2021 10:05 PM
Thank you... that solved my problem... simple and elegant solution.
12-01-2021 09:47 PM
@Anonymous wrote: *Scripted bot noises*
12-01-2021 09:42 PM
@C-Red no signal bar.. you came back from US. Check your network, make sure it is set to Automatic or manually select Public Mobile.
12-01-2021 09:40 PM - edited 12-01-2021 09:41 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
and try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone ,This is quick and simple,to refreshing your network,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
try to check update your device,
you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.
if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck....