@Alim95
It’s likely you have consumed your data allotment for the cycle, in which case it would no longer work.
Log into self-serve and tap the refresher icon and check to see if you have any left.
Your options are to purchase a data add on, or renew your plan early, or change plans on an immediate basis to a different plan, or just use Wi-Fi until your renewal date; if you are going to renew your plan early to get your data back, you’ll need the help of the customer support agents.
Keep in mind if you upgrade your plan mid-cycle, you lose whatever time is remaining on the existing cycle you were on, and there are no refunds or prorations.
To contact a Customer Support Agent, there are 2 methods:
Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
