Community

Crstlcstls · ‎03-15-2023

Good afternoon,

I ported and activated my service March 14/23, since then I have been unable to receive MMS/SMS, contacts receive them from me. Their devices shows message sent to me but I get nothing.

pmbc · ‎03-15-2023

@Crstlcstls wrote:
ya, that is not the issue because I did it properly and it still is not working.

Since you tried in an entirely different device, I think it's related to the service. I suggest you contact the agents online using one of the methods below. 🙂

Crstlcstls · ‎03-15-2023

ya, that is not the issue because I did it properly and it still is not working.

BKNS27 · ‎03-15-2023

@Crstlcstls
You have 90 minutes to reply but if you missed the 90 minute window. A CS_Agent will help with the porting.

If you replied within the 90 minutes then reboot your phone by powering off then back on.

Crstlcstls · ‎03-15-2023

yes

BKNS27 · ‎03-15-2023

@Crstlcstls

When you ported over to PM, did you reply to the text with YES confirming you are porting over to PM with the old SIM in your phone?

If not then the porting is cancelled and you will not receive texting or calling.

You will need to contact a CS_Agent to restart the porting process for you but you need to put the old SIM back in your phone.

pmbc · ‎03-15-2023

If you've tried another device then I'd suggest contacting the customer service agents. They may have to check on the port status and maybe something isn't quite right on their end.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent