Can't call out with active account

[Tanya2020]

Message says I don't have enough funds.  My account was paid and active.  Please fix this right away.  I need my service that I've paid for.

[pmva]

@Tanya2020  If you've just paid then maybe it just hasn't refreshed on your phone and a reconnect to the network may resolve.  As @softech suggest try.a reboot of phone to see if that resolves.

[esjliv · Accepted solution]

@Tanya2020 main question is, are your services working?

If services are working and today is your renewal you can ignore that message. It will go away when you account finishes renewing. Although I think this time of day that message normdoesnt appear??

If your services are not working and your account status is Active try turning off your phone for 5 minutes (power off completely), then turn it back on? does it work now?

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

If powering off for 5 minutes does not help, nor does the other suggestions by others, contact ­­­Public Mobile Representatives customer support­­­ agents (CSA) by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@Tanya2020 are you on $15 plan?

try reboot your phone once.  Make call by putting a 1 in front of the 10 digits 

and check if incoming calls work and if data works