Didnt change plan

[dcabungcag]

• Hi all

i changed plan from 50 to 40 but didnt changed to 40 dollar with 15gig. Can you please help me.

[Dantorstol]

Try hitting the “refresh button” on the data page. It may also take a few days for it to show up.

I recently had a 35$ plan but upgraded to the 40$ plan with 15gb but it was still showing that I only had 5GB

[dcabungcag]

Thanks

[dcabungcag]

Its all good now. Thanks

[HALIMACS]

@dcabungcag 

Click yellow area in your self serve:

[hTideGnow]

HI @dcabungcag   it could be browser cache and you are reading cached page.

Try to clear cache, close and restart browser

or try access My Account using Private/Incognito/Secret mode 

[hycm53]

---

@dcabungcag wrote:

• Hi all

i changed plan from 50 to 40 but didnt changed to 40 dollar with 15gig. Can you please help me.

---

Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

[walker1 · Accepted solution]

@dcabungcag 

Try logging into your account using a browser in incognito or private mode instead.  Then do a refresh of your overview page.