Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was traveling outside of Canada and after I came back into the country, the phone does not work. It says emergency call only. It was working perfectly before my travel. Please help.
i just was sent for 50 gb for 40$ on public mobile.i have 2 phones and would like to use the offer on the one that didnt recieve the email. it wasnt a text but an email .2nd question- i still receive rewards for referring friends and anniversary date...
I have recently purchased a new line with a monthly subscription and physical sim card however I have decided I no longer want to use Public Mobile. I have yet to activate the sim card and plan and have only payed for the first month with the price o...
I submitted a ticket a few days ago and have not been contacted yet. What should I do?
Hello,It's been a week since I paid for my Public Mobile plan and I continue getting the same error message both via app and desktop - Step 6 "Subscription not activated".Please advise re: next steps @CS_Agent Thank you.
Help!! Since my phone got thrown in a lake I don't have access to my email and the 2 step verification is using my old cell number instead of my new one, so I can't reset either,I had to make a new community account, just to get answers! Please help
I forgot to enter my friends referral code after I already activated my account. Can this still be retroactively done ?
Does anyone know how I can transfer my physical SIM card from my iPhone SE 2020 to my my new iPhone 14 I tried watching it on you tube but my mind can’t catch what they are saying
Please help.. I have no service since this morning. This is the first time this is happening since joining Public Mobile a few years ago. I've tried turning off my phone and turning it back on but that doesn't work. It only works on wifi but no servi...
After subscribing during Black Friday (for which I was charged and rec'd a confirmation email), I just now received the SIM card in the mail.I put it into the phone, download the Public Mobile app, log into the account I created, and it takes me dire...
Why would my number be inactive if everything is paid and up to date.
How do I change my payment method?
Yesterday I added the 15day data/talk/text add-on, paid for it, got the receipt, but it's not showing in my add-on list and the phone is not working in the US. I've opened a ticket, but thought I'd ask here just in case . Am I missing something?TIA. ...
Hello! As I'm sure many of you have, I signed up with Public Mobile during the Black Friday sale for 40GB at $34 a month. My initial plan was to port over my Telus number to PM, then port it back to Telus to use my EPP plan, and finally, retain this ...
They took my money, but NOTHING works to activate the phone. I wanted to transfer my old number. Public keeps telling me that the existing phone IMEI and account # are both invalid! It won't even let me back up to the previous step. As an alterna...
I have another phone # attached to my account.When I try to go to the account from that Phone # It requires a email address. I cant log in with any of 3 email addresses we have. Is there a way we can find out the email address?The phone # is: ###-#...
I took advantage of the black friday deal and switched my subscription plan from public mobiles $40 per month for 12gb to the deal which is $34 a month for 40gb. I selected start at end of next billing cycle however I'm worried that I don't see any m...
I recently switched from public to Koodo. They were able to port my number over and activate my account. However, when I go to the app to set up the eSIM, it sends a verification code to the number, which I can't check as the number isn't set up on m...
Hi, Is there any such service exists where a SMS can be sent to email? Say I am on internal roaming where public mobile roaming is not available, so if there is a service where I can get sms to email then it will be helpful for OTP's.
Hello,My phone can call and send message, but it can not receive call and message.I have just transferred from other provider to Public Mobile - I am using esim.Please help what should I do to fix the problem.Thanks!
I joined recently and can't login to send a ticket. There's no phone number or email address to contact. I have to login to the Website and public won't send me the verification code. So I have to get a verification code to be able to login to say I ...
I'm very disappointed with Public Mobile. I just switched over from Koodo and the add on I purchased last week in the US for talk and text did not work. I had no data or voice calling capabilities and had to find a different app to use. I was unab...
ok need help i paid my phone bill yesterday for 41 for 30 gigs every month what data i do still have i lose it once i pay my bill for the following month, now next day i have 6 gigs left from last month and it didnt renew to my full 30 gigs .what c...
Was trying to buy a US roaming package for a relative (P2) (was later successful on the website). Opened the PM app (v1.4.1) and it wouldn't get off my account. I tried several times to login with the relative's info, including doing More > Log Out f...
Hello community goers, was just wondering as a new member; Beyond the payment confirmation email - is there an email for shipping or is it just relative to the confirmation email that “estimates” the ship date. I understand that there is no tracking ...
Hello,I upgraded my plan to the 4G plan (prepaid 3 months which expires in January) from my basic 3G monthly plan and for some reason my GB indicator on my phone has indicated 5GB available and not the 60GB alloted over a 3 month term. I would like ...
I accidentaly deleted my esim after having trouble with activation. Is it possible pour get a new QR code?
This fantastic unadvertised promo is still available in self service. This is the best deal PM has to offer at the moment.
I am trying to port my number from Freedom Mobile to Public. When I did the initial request through the app, the box for the account number was character limited so I couldn't put in my full Freedom Mobile account number. As a result the port was rej...
Hi,Tried to sign up for the $29.00 plan. All went well until the eSIM stage where we got error 404 repeatedly, even though the site said our phone was eSim compatible. During the process we cancelled out previous Telus number thinking it was necessar...
