Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I sign up for points then I no longer get money off for auto pay or loyalty?
Hey everyone,My brother wants to join PM, so I made an account with him. Everything went well except when it was time to xfer his number and provide the IMEI of his phone. It says the IMEI is incorrect (I know for a fact that it is 100% correct). I t...
HelloWhen I change my subscription to $44 90days billing, do you know if I'm getting the $15GB data bonus when the plan will change on my next renewal date which is after Jun 19 (the last day of the bonus data promotion)?I know that the plan itself w...
I have a reoccurring subscription each month, this month I have been charged twice.
Hello,I unfortunately dropped my phone into the lake and lost it. I've gotten a replacement phone but I'm unable to log into my public mobile account because it had 2 factor authorization set-up and I can't log in as I can't put in the verification c...
My phone is showing low data usage during the time I purchased add on data, but the public mobile data usage history shows large amounts of data used during periods my phone was connected to WiFi. There are no automatic downloads set up on my phone I...
i wanted to pay with my international HSBC debit card for the monthly bill, but its not working
Been using 4g public mobile a long time, switched to the new 5g plan.The new 5g plan day kicked in and while my phone suggests I am connected to 4g, I actually get no service. No phone, no data.Checked APN no change needed, rebooted,
Hi,I just switched from Freedom to Public. Bought a sim card, went through all the steps, created a PB account and asked to transfer my #. My number did not transfer, I can't make calls or send msgs or submit a ticket because when I try to log into m...
Hi, purchased a new moto g 2022. I took my sim card and resized it and it fits perfect. When I turn on my phone, it asks for a SIM Service Provider Unlock PIN. Does anyone know it is or what I do here? If I dismiss this and get into my phone, it indi...
My service hasn’t run out yet, so I am not sure why it won’t let me check my voicemails at all. My phone plan hasn’t run out yet so not sure what’s going on. I try to send a ticket to have someone check this issue for me and both times it gives me “E...
How do you find one's account number? I've signed in, looked for 'profile' tab and can't locate it??
Several people have asked about changing their account PIN. There are a number of comments that say the PIN has to be changed by Public Mobile staff. I tried to submit a ticket to change my pin and here's the response:You will notice it says "Did you...
I'm having issues calling another public mobile number. The message states "sorry your call cannot be completed as dialed, please try again". When that number calls my number, its states the call cannot be completed because they dont have a US add-on...
When I signed up to my plan, I was getting 3 GB + 2 GB bonus for a total of 5 GB. Recently, the 2 GB bonus disappeared - I am only getting 3 GB per month. How do I get this corrected?
The new PM app is causing problems for many users that didn’t have problems before its introduction —- so is it an improvement ?It also begs the question— did they implement Eversafe because there were security problems with the old system?
If I sign up for a 90 day plan, do I get my $$ rewards for each month or just once for all 3. For example if I get $2 a month off loyalty, will I get $6 when I pay for the 90 days or just the $2? Thanks!
I redeemed 20 points for 3 GB data 3 days ago. The transaction shows in the list of "Recent Activity", but the reward has not been applied.What to do?
Hi, whenever I try to sign in to my account, I get a 404 Error page. I've tried multiple different browsers on different computers. This has happened before as well. I need to access my account in the next 4 hours as I'm traveling to the US and need ...
Hi, I am leaving today around 6 pm and trying to forward all my calls to a voip phone number. "Connection problem or invalid MMI code" pops up every time. I am not going to take my public mobile phone with me so once I leave around 6 pm, I won't be a...
For those who missed unlimited calling to US and US data, the plan is back.. sort of. Why? cos it is available in Quebec only. There is a $50 Canada-US plan, which include 40GB for Canada-US data at 4G speed and Unlimited Canada-US wide minutes...
Hi, I have extra funds in my account and would love to get the extra funds to my credit card.
Hello, I did not receive my new Sim card(Hi Yaroslav ,We’re busy preparing your order. Your order should arrive in 5-10 business days.)It was in May 10th 2023
I pay around 34$and I just received 3Gb internet another company give me good offers in this price
With the new public mobile platform, my daughter’s account email is not recognized anymore. She receives emails from public mobile but cannot access her account. Her email is a school one (@cra.education) and public mobile platform says to enter a va...
My SIM totally out of signal now. Could you help me check what is the issue? When someone call me, the call was cut automatically.
My son just changed his plan to 20 Gb for $39 but there is a recent promotion that is 30 Gb for $39, but it is a 90-day subscription. Can he switch to this new plan? And does the 90-day plan renew at 30 Gb for $39 or does it switch back to $44 afte...
I'm currently on $15 plan with limited minutes and I believe those minutes are only Canada-wide (correct me if I'm wrong). I have a few work-related numbers that I'll need to be calling soon multiple times. The numbers are: +15165007776, +18006522054...
@CS_Agent, i need the number transfer sent again.
Hello , I received a message that my data was turned off. Why is that? I paid my outstanding bill and want answers as to why I feel like I need to switch providers . I cannot call and talk to a rep either . These new changes are frustrating!
