Porting number from Rogers problem

[Mai3]

I move from Rogers to PM 2 months ago but have not answer yes to porting on Rogers msg and now I cannot receive calls.

Thanks,

[Handy1]

@Mai3  @Sansan  And I both sent you the number it’s in your community in box or use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But also note the Roger’s account needs to be active to port the number anyways so you need to work with Roger’s to get the number back to be able to port it 

[hTideGnow]

HI @Mai3 

sent you the number, please check your community inbox

[Mai3]

Please give me the number. Thanks

[Handy1]

@Mai3  Then you need to pick a new number from PM or ask Roger’s to get the number back and new Roger’s SIM card so you can port the number to PM if it’s still available 

[Mai3]

No, It was cancelled and Rogers said they cannot do anything

[Sansan · Accepted solution]

I will message you separately a phone number to call. Since it's been 2 months might have to start over.

[Handy1]

@Mai3  Do you still have the Roger’s sim card ? Does it still work . It needs be in the photo reply YES to confirmation text to port . I’ll send you the porting team number private message and they re trigger the port request for you