12-11-2023 10:23 AM
How come my SIM card won’t activate online?
Keeps taking me to the last step than says “subscription failed” than won’t let me go back or anything
i don’t want to be paying monthly for a phone I can’t even use
12-11-2023 11:46 AM - edited 12-11-2023 11:47 AM
@BlancheSophia , agents usually keep a ticket open for about 24 hours after which it is assumed the issue had been resolved or retracted.
12-11-2023 10:42 AM
Do I have to reply to the agent right away? I sent a ticket on Saturday and missed his reply. Didn’t see it until today
12-11-2023 10:29 AM
@BlancheSophia Maybe try to uninstall the app and re install the app and see if that helps at all
12-11-2023 10:25 AM
Yes that’s how I’ve been trying to do it but it took me to the last step and said it failed and it won’t let me go back or anything in the app to try again
12-11-2023 10:24 AM - edited 12-11-2023 10:25 AM
You need to activate using the Public Mobile app. You can download it on the App Store or Google Play.
If after you sign in on the app and it still doesn’t work then you can submit a ticket to a Public Mobile CS agent here.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
