12-11-2023 10:40 AM
I changed my subscription from 25$ to 39$. Immediately after that I am unable to make calls. And all calls received comes through as an unknown number. I have removed my sim and restart the phone but I still have same challenges. It’s very frustrating. I need immediate assistance.
NB - feedback received is that my phone is not on the network. Though I can receive calls and use my current subscription
12-11-2023 02:34 PM
I changed subscription. I am on the 39$ per month plan
12-11-2023 02:30 PM
I am having the same problem.
12-11-2023 11:40 AM - edited 12-11-2023 11:41 AM
Did you change subscription 'now' or you did schedule change on next renewal?
What plan your account shows you have?
12-11-2023 10:42 AM
@Purplishy Try reseting network settings , if same use this link to support to investigate
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437