Texting

[Duffy69]

I've recently moved to Public from Virgin.  I purchased a new Sim card and have moved my contacts over.  I am however unable to send or receive texts from most of them.  Any thoughts?  Took it to a kiosk but they were unable to assist and think it may be a faulty sim card.

[Duffy69]

Silly question I'm sure but how do I clear text app cache?

[Duffy69]

Good idea, I will try that tonight.

[hTideGnow]

HI @Duffy69 

iPhone or Android?

Start with Reset All networks

if iPhone, update the Carrier profile, disable iMessage, reboot and enable it back.  And if Android, clear text app cache

[Handy1]

@Duffy69  Can you test the SIM card Ina mother phone to try ? Also try resetting network settings see if that helps . If same you can send support a message to investigate 

send a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437