How to access ref # re ticket

[Yummy]

You can see reply from agent in your mailbox.

Once ticket is submitted it cannot be edited, if that is what you are asking... and if you have or want to add more details you have to communicate with agent handling your ticket.

[Handy1]

@Sooey   Check your inbox for their reply , or use this link to the community in box 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

HI @Sooey 

if you open ticket via Chatbot ,you should have the ticket number after you submitted the ticket, or you should see it in Community Sent box

But if you open ticket by direct message, then you won't get the ticket number

however, you don't really need the number, just submit ticket with agent to ask for update

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437