Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,Still can not get my friends service working since she tried to sign up Nov 26th. Part of the reason is now she can not get into her app or login on the web as the OTP code keeps sending it to her phone that has no service. She is stuck in a loop...
Recently got a new phone. It came with a Public sim card & 5gb bonus card from Mobil Klinik. If I use the new sim card instead of my old one, does the 5gb bonus go with it? Also want to keep my old number.
I have switched to public mobile and it seems number did not transfer completely after a week. I have to have both Sim cards activated to be able to receive calls and messages! And there is no customer support to fix this! Already regret making this ...
Hi, I am wondering if any one else is seeing incorrect information on their accounts after the scheduled maintenance was done on December 2nd?On my plans subscription usage under message usage it says 43 used & -44 left! Although I have unlimited me...
Hey team, My phone calls will work for about 5-10 minutes and then I can't hear the other person, but they can hear me. So then we'll call back, it'll work for a short time, and the same things happens, but the time before the call drops is less and...
@CS_AgentWhen I signed up for Public Mobile. I was double charged. I am unable to submit a ticket through the usual channels (I just get a 404 error).Please tell me how to proceed. Ali
I recently moved my phone to Public from Fizz under a recent Black Friday plan. At that time, I also wanted to move my family's other 4 phones over to Public from Fizz at that pricing, but delayed doing so because I needed the SIM card in order to ge...
Hi all,Ive tried to contact PM by submitting a ticket to a "cs_agent" through the private message and by going through https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. I have yet to receive a response from them ...
I have submitted at least two tickets and probably send three private messages from my message area to CS_Agent since Saturday night and have yet to receive a response. Now as I look to my “sent “ items. It’s showing nothing sent. Despite getting the...
Hello,I moved to a new province recently and would like to change my number to this new province but I would also like to keep my old number with a voip provider.now the main question, I also want to keep my public mobile account because of the plan ...
I tried to transfer my number online, and I went through all the steps but for some reason I think it didn’t fully go through. My previous SIM card is still active and I can make phone calls and my public mobile one isn’t receiving any service just c...
Does Public Mobile actually have a customer support team? I sent in a ticket on Wednesday last week and have yet to receive a response. I get that there is a higher volume of support tickets than usual, but I subscribed to the service on November 19,...
It's been 4 days since I ported my carrier to Public mobile. I can only make calls but cannot receive calls or messages. I have gone through previous threads on this issues and I reached out to CS_Agent 2 days ago but nobody has yet contacted me yet...
Good morning everyone,I activated my PM account about 10 days ago and am now trying to port over my number from Telus (it's a prepaid account as well). I've tried three times using the "Transfer Phone Number" page from myaccount.publicmobile.ca and i...
A week ago I transferred the number to PM, but it was not complete. I just spoke to Fido (my previous provider) and they told me that from their end everything is already done and that now I must contact my new provider to finalize the transfer. Bu...
I tried to make a call today but my phone says I have exhausted my minutes. Well I have unlimited minutes so I don’t know why this is happening! My iPhone Notification Centre also keeps telling me to reinsert sim to keep using my phone number for iMe...
Hi, Seems that FB Messenger and WhatsApp do NOT work for receiving or making voice/video calls. Why?Also... many of us tried to sign up to the 40GB plan and upgrade to our next subscription cycle. Still waiting for a respond from PM on this.
I have a Samung A34, which should be esim eligible, but I am only given the option to purchase a physical sim charge when I try to sign up for a plan. I entered the IEMI and a red error shows up.Any thoughts?
heading to the States this week and planning on the US unlimited talk, text and 3GB data add-on. Tee 3GB is probably enough but if I use up 3GB is the data unlimited and at lower speed or is it 3GB and that's all and done, and have to buy another add...
Recenty I've switched to public mobile. However, I passed the 90 minute number transfer authorization text, so my number did not transfer. I went on my profile to manually type in all of the information again to proceed my transfer number, but when I...
