Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do you go back one step during activation process or start the process over again. I should ahve entered my existing cell number but went one step to far.
I have 600 minutes of international calls but can’t seem to make a single call.
Trying to resolve the 6UT1 "number you are trying to reach is not in service" error message when trying to make outgoing calls. I've tried all the suggested fixes with no luck. I've had the issue for some time but am just now getting around to try to...
I inadvertently upgraded plan to take effect immediately rather than follow next billing period. Can I correct this and get a refund?
Hello,I was at the final stage to pay which was a step 3 and tried to make a payment several times. But the system said error happens and didn't allow me to move on to the next. However, you guys already charged $51.45 on July 17th. But whenever I lo...
I have the $40 15GB plan, with loyalty and referral discounts I pay $34 for it.Is the current promo $39 plan exactly the same, but 5 GB more per month for $1 less?If I switch, will I retain my loyalty and referral discounts ?TIABen
I’ve upgraded to a new plan. It’s been three days still not connected.
my physical sim card has arrived, how do I register so I can start using the plan that I have paid for?
A couple months ago I Ported my wife’s phone over from Rogers. Thought everything worked fine till today she strangely got assigned a whole new phone number and I can’t recover her old one. Help!
My husband and I are not heavy cell-phone users so we have shared one phone under my name for years, but now I want to transfer that shared phone and number to my husband's name and get myself a new SIM because I just bought a neat new phone.Can I d...
With the Value of Subscriptions being better worth the buck in the last year, I'm wondering if we will maybe soon see a Data increase on the $25 Starter Plan? Maybe even 3-5GB instead of the currently included 1GB. $39 for 20GB is a better deal than ...
How can I create a Custom Named Photo Album on the Community? I feel like adding an e-SIM Activation Walkthrough Album would be beneficial to add all my pictures into, so mayor's and helpful neighbour's can easily and quickly find them on my profile ...
I have a ZTE X1 5g that I use in the USA on Verizon's network (Actually on Visible, Verizon's discount brand)I want to get a sim for a Canadian carrier for more data than my USA plan has and Public seems to be reasonably priced and has the USA/Canada...
Is there any specific reason why 611 takes like 3 tries before actually giving sound and volume?I'll call and it will just be dead silent the first 2 times, usually the third time you can hear the Automated System finally talk..It's not just me, I ha...
It seems like my account has been charged twice on July 18, first for 1GB data and then on 3GB data, while none was authorized by me or anyone in my family. My father pays for my account and he is very upset and I did not ask for this data. Must be...
I just got this text message from a Friend Referral, any idea on why Public Mobile would have just randomly changed their phone number on them? They are unable to access the My Account due to the verification code being sent to their number Cell Numb...
Helpppp! I am having trouble updating my information for my monthly payment on Public Mobile. As a result, my phone service has been disconnected. I have attempted to access my account through the app and website, but have encountered errors preven...
Purchased a 20$ voucher, registered into account, can't log in. Phone is not connected to a network, can't use 611. selfserve.publicmobile.ca DOES NOT work.
How do I create an Account PIN for a new Account that was made within the last 48 hours? Under My Profile > Account Security Info > there is only a Voicemail Password option, unlike my other account which is a year old and has both showing. When call...
I lost my phone and need help moving my number to a new sim
I want to pause my step daughters phone for a bit. She’s only 16. How can I dothat if I don’t have her info
How do I add funds to my Public Mobile Account Balance using the Credit Card Registered to the Account?This used to be an available option within the Payment Section, it was a button right with the 'Redeem Payment Voucher', however now I no longer se...
Hi, I'm trying to port my PM number to Telus, getting a free phone from work. They are asking to disable the port protection on my public mobile account but there is none is there? I just get a notification when they start the port to approve? Trying...
I can not text message to translink code 33333
Which plans are compatible with VoLTE? On the 4G Plans, everytime a call is made it seems that it switches from LTE/4G to 3G and the speeds get way slower during that call, making it impossible to even just scroll the internet or load Facebook.
How long does it usually take for an individual to receive their $10 Account Credit after signing up and using a Friend Referral Code?
Here's what I need to know: when my 100 min Canada wide talk is used up, and I now only have the 500 min "one-time Int'l LD bonus" , can I 1) still make calls within Canada? And 2) Can I still receive calls in Canada?
I am having trouble getting to my account to change credit card number for payment
