Data purchased with points

[Ak_ga]

I purchased 1 GB of data with my points over a day ago. It does show up on my account saying none of the data is used. However I  received a text from Public Mobile saying I have used all my data and I can't do anything online. What do I do?

[Sansan]

That seems odd. Please message a customer service representative at the link below to look into it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Ak_ga 

can you use the extra data?

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

  if same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437                     

Also check your phone , it might have enabled with data limit.  If data limit was enabled, try disable it