Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there!I currently have the $25 plan. I’ve been thinking about upgrading recently, and right now public mobile has an offer for 20gb for only $39. My question is, will it change the rewards?I want to stay on the old reward system, so I won’t make t...
I bought a sim card at Christmas just for a month. Then I went overseas and no further bills came to my email. Just realized that I have been charged monthly and now cannot get anyone to deal with this. Any ideas?
I just ported my number today from one carrier to PM. Everything is fine, but I just got a notification on my phone saying "This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for iMessage ...
Hello,I'd like to sign my daughter up under the $25 plan but I can't find it if I'm not signed in. Can someone please tell me where I can find it. If not, I'll be forced to sign her up with another provider Thanks
I ordered a public mobile sim before and it didn't arrive for over a month, so I contacted you guys and one staff said you would resend it. But it's been another month since you said, and it still hasn't arrived. The order numbers for the SIM cards a...
https://www.publicmobile.ca/en/bc/plans#3GPM listens and add the 3G plans back on the site, and also able to activate online now, without the app:
Since January 2023 I have not been receiving reminder texts from Public Mobile that my subscription is soon expiring. I have reported this issue more than once before and I was told that it would be addressed. The problem has not been resolved. I am ...
Apparently, I successfully activated two sim cards with the same e-mail, different passwords. Both phones are working. One phone number will not let me open, fix, repair, access or anything as I am told my sim EMI number is not valid. Entering my ph...
Hi since 3 weeks everytime i am on the phone the other person says i am breaking up and i have to walk around just to have some connection.
@CS_AgenI I am currently visiting in the US. I accidentally purchased the talk and text and then the data, talk and text. Can I get a credit or refund for the talk and text?
First, I have an issue with my credit card.the ‘pay now’ doesn’t account for my $20 discount, took me a bit to confirm it was there, the discount specifically. Submitted a ticket for this, already. second, my credit card is apparently not working...
i'm only trying to find my GD SIM i ordered in MAYcannot have anyone help me CHAT says i need order number - i've checked my account and my email and no order number and i can't submit a ticket withoutdid everyone else have issues liek this or
I have an iphone with the latest ios update (16.5) and am a recent PM customer. Since switching to PM, I no longer receive voicemail notifications. The only way to determine whether new voicemails have come in is to physically go into voicemail and c...
If I switch to another plan do I still keep my current promotional discounts such as the loyalty and refer a friend discounts?
My username is Kutzki, but every time I log in with the email address I linked several months ago, it prompts me to enter a new username. Well, here I am, and I can't even access my tickets or the CS bot because they're all in my other account.EDIT: ...
My credit card expired so I wanted to change it. It prompted me with an option to change my email address... so I did. After that nothing works. I can't log in anywhere, online or the app.
I just ported over my number to PM. Checked with my old provider to see if everything was completed and it is but since my phone is not active on PM I can't log into my (my son's account) to get the 2 factor code to contact support to get my phone ac...
Getting this error when I try and make a voice call. “7B1 your phone is not activated on the network.”can receive calls (says no caller ID) and can text, use data, etc. all working fine. Just can’t call out. been a customer with the same SIM for 5...
Change credit card
Has anyone tried the Football phone cases by AC Football Cases.
When I login I cannot see payments tab to update my credit card information
@CS_Agent I was told by one of your colleagues in order to solve , "FORBIDDEN A1." message, try logging out completely, or close the browser/app, then try again. If you are on webbrowser you can also try a tab in incognito/private mode, this may wor...
Hello,This is very strange.I carry 3 plans, one for my daughter, one for my 91 year old mother and one for me.For the past week, when I try to call my Mom it automatically plays a recording saying "We are sorry but your plan does not carry a plan for...
@CS_Agent my account has been overcharged and I can't submit a ticket through your system. Please contact me privately.
Hey,So I have the $39/m 20GB, 4G plan - but on my phone where the service stuff shows (LTE, 4G, 5G, E, etc.) it says 5G sometimes. I am in the GTA area. I am paying for the 4G plan, but when it says 5G am I actually getting 5G speeds, or are they jus...
my credit card declined and when I logged in to pay the amount owing it is $56 instead of the usual $34. When a card is declined is the plan subscription promotion cancelled? how do I only pay what my plan should be?
Looking to transfer my number, it asked for my IMEI number, and then got a SMS message to saying I put in the wrong ESN/MEID number, and that someone was going to contact me. I haven’t received a called yet, is there a number I can call and get my ac...
