Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My current plan is 34 for 20GB, how can I get 34 for 40Gb promotion plan
You guys took my money and won't activate my account.I can't reach a single human to help me with the issue. the automated support is horse **bleep**. does Public mobile hire 5 year old developers? I am so fed up with this. I have spent countless hou...
I changed my subscription. I forgot to choose for the next billing circle. So I payed again. It means I payed two times for this billing circle. Will I get a refund?
Hi,I am currently on the $34 20gb 5G plan. I want to switch upon renewal to the Black Friday $34 40GB 5G plan. When I log into my account and click change subscription, this Black Friday deal does not show as available. I have cleared my cache and tr...
I didn't see the text from Rogers before I activated the eSim. I'm trying to keep the old number. From previous posts it looks like I need Public Mobile customer service help but I can't figure out how to access? What is my next step.At the time of p...
I just signed up, and ported my number from Koodoo. The porting seemed to work, as in my Koodoo subscription was cancelled and that sim no longer works, but the eSIM activation failed for public. I am now left without any usable phone. I have tried r...
Was able to sign up for the 5G 40GB plan last night, but got errors during activation and transferring numbers. It eventually worked after few retries; however my number hasn't transferred. My old SIM (FIDO) is still in my phone and active, but haven...
Hey allI signed up for a plan before the 40gb for $34 plan was available asking for a physical sim, the problem is the sim hasn't arrived yet. I'm trying to switch my plan at renewal to that one but I don't seem to have any options at all except acti...
Dear Sir/Madam,I registered my e-mail account to shop online in Public Mobile's website.However, after I logged on, the system showed me a system error and I can't subscribe the 5G 40GB FOR $34/mo successfully.When will the Black Friday Deal end?I'm ...
Hi,Looking for help with transferring my Telus ESIM number into Public Mobile ESIM. I was unable to, at sign up and now as well maybe due to the site overload and receiving errors . I currently have 2 lines and would like to port in my Telus number...
Received a wrong ESN/MEID error but was still able to port my number over. Will my account with the other provider be cancelled?
I recently subscribed to PM. It has been a day. I got the $34 - 20GB 5G data plan yesterday. Unfortunately, in my settings it only gives me an option of LTE or 3G, even though my phone is an iPhone 12 and I was with Telus before, 5G was on all the ti...
Hello, I subscribed to the $34 5G 20GB plan and want to switch to the $34 5G 40GB now on offer. I haven't received the sim yet so can fully activate my account. Is there a way to do this or can I get some help to change this before I get my sim?
I received a message:"Cha-ching! You just added to your Refer A Friend Reward - way to go! Keep referring to earn more. View your Rewards at https://bit.ly/.."Does this mean that I successfully invited a friend?When I can see the reward on my account...
Don’t sleep on this one LOL barely slept at all and finally got it using desk top , even had to change to different plan to be able to change again right away for the next renewal to the plan I wanted as it seems to disappear as others have noted but...
Hello, my Sim activation failed, but still shows it works on my account now when I log in. My account is on hold for some reason and my payment went through on the 18th. Trying to change my plan to the 40 gig a month, but it wants to charge me again ...
Hey, The service is back online after 12:00 a.m. and as many people were feeling that the offer might not be there, but it's official and it's a Black Friday offer. So feel free to claim or change your offers as soon as possible and you will still g...
Hi,I just activated and paid using my credit card and I got charged and installed the eSIM but when I go into my account it shows my service as suspended and my billing period being from Oct 26 to Nov 25 and my service expiring today. The system is g...
Hello. I am new to Public Mobile and unable to activate the black Friday 5G deal. Using the App to activate keeps looping me back to Login page. I saw an earlier post that there are issues with the App. Hopefully, someone can help provide an update. ...
Hi,I thought removing my esim and readding it would provoke a new number transfer, but now when I go to add it back it says the sim is invalid.Can i recover my esim? Or is it lost forever? If lost, how do i get a new one?
Help! I need some help I've been trying to solve this on my own.I requested a transfer and got several calls from public mobile, but didn't know i got them because I was on the sim of public mobile.I can still be reached at xxx.xxx.xxxx to help compl...
I can't find my payment history in My Account at PM. I changed my plan on Nov 23/23 (upgraded) and since then payment info has disappeared.Thanks
Hello,I tried to sign up using the spare SIM card I had, but it seems I can't transfer my phone number.Please, cancel the already processed payment of $32.48. Thank you.Thank you,SEOP.S. If you need more information, let me know.
I'm happy to finally be registered and my service is now seemingly active. However, after the activation process, I checked my banking app and it appears my credit card was charged multiple times. How do I get the erroneous charges reversed?Also, I g...
I need the authorization text resent porting from Fido to Public. Can an agent please help?
This is all I see when I am able to login into my account. I'm a new subscriber and just activated my SIM today. No options to change plans or payment or the usual options. Am I missing something?
I have an old (4 years) physical PM sim that I currently use. I was a 3g plan user until today. I am now on 5g enabled phone on the new 5g plan.. is there any reason I should switch to esim ? Will it be better for the 5g ? Also is it easy to switch h...
Hi everyone,Just curious if anyone knows if I can switch my Public Mobile esim to a Public Mobile physical sim card? and can I keep my existing phone number when doing this?I have had issues with some sites needing to send me verification text codes ...
How does one get points toward their bill for helping in the community as the reward page says ? Is there a certain number of braves or solutions you need to provide for a certain number of points? The rewards page says you get points for helping in ...
Hi there, I just want to make sure this will correct itself or if I will need to do something. I am trying to set up multiple new lines and none of them have been successful yet today, but somehow one of my accounts logged in. Somehow, it set up th...
