Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, First time posting in this community. This Saturday morning I decided to port a phone number out of PM and in to Telus. I didn't receive a text message from PM to authorize PM of the "yes" approval to port to Telus. The smartphone with the ...
Hello Public Mobile, I recently ported my number xxxxxxxxxx and I can not receive any incoming calls yet my account says its active. Can you help please. Regards, xxxxxxxxxx
Why it is so difficult to receive an invoice in public mobile？Shoulden't an invoice be sent to us automatically each month?
Hello,I want to transfer to PM around the end of April. But right after that, I will need to leave Canada for 4 months. Is it ok to transfer to PM and suspend my account right away? Thank you
Hiya, Didn't realize I needed to leave the original SIM in and now it's long past 90min after. What're the steps to rectify? My old SIM is back in the phone and is still working; new SIM does not work. Thanks!!
When I report phone lost/stolen and theb resume service will there be a notification that comes up on my phone that lets me know service is back on?
I have an existing plan with Public Mobile. I bought a new phone and want to take my old phone off and put my new phone on. Can I keep my same account and plan or do I have to purchase a new plan and start over?
I keep getting texts that my payment method is insufficient . I changed it to a credit card Mar 26/2022 and it shows I don't owe anything. What is going on?
I'm trying to check for phone compatibility here (https://www.publicmobile.ca/en/ab/get-started), but when I try to expand the Phone brand option, the list is empty. Is there another way to check for compatibility? I have an iPhone 6S and iPhone SE 1...
Hi, I got charged this morning __ CAD for Public Mobile but I don't use the service. I made an account here to see if anyone can help me. I emailed my Credit Card provider and I wondering if there is anyone at Public Mobile I can talk to. Thanks for ...
How do I see a list of my phone calls?
Please help I can't use my public mobile sim at all until I unlock it
Can I use my cell phone in the US, By using the 400 minutes calling to the US on my account? Or will I need to purchase extra time
I just joined Public mobile at the end of January. For some reason every time I try to log into the awards account and use some points for the draw for a free Iphone I get a message saying that there is something wrong with the system. Come back la...
My phone is saying locked Sim and it is asking for the puk number. Can someone please help me. Thanks
I posted a post a while ago, maybe even one month ago about how I still haven't received word or delivery of my cell phone that I had purchased on February 24th, 2022. As an update, I decided then to contact a customer service agent who then helped m...
Hi! Where and how can I check if my old phone number is still available? It's been more than 90 days and my account was deactivate it.
coverage outside canada
Hi, New here I can see this at Community before logging in:but browsing through most recent topics I see max 200 customers read some post. What other being on-line are actually doing if not reading posts? Is not the main idea being on line on forum t...
How can I create a ticket to return my faulty refurbrished phone ?
With the shut down of 3G, has anyone tried the US roaming add on recently? Will it work if your phone is capable of 4G and 5G?
Hi all, I forgot to change my card on auto-pay to my current debit card with enough funds for my plan ($25) but did yesterday after I noticed my account had been suspended. I also made a payment for the amount it said was due ($7) and I have a balanc...
I have two phone numbers in two seperate accounts, call the old one 6818 and the new one 8262. What I want to do is keep my existing 6818 plan, rewards, bonuses and minutes, but just change the phone number to use the 8262 number (which was originall...
I have a voice message in my mailbox and I’m unable to delete it
I activated the public mobile SIM card and then inserted it into my phone but my phone says the SIM Card is unregistered. Can someone help me? I know the phone is compatible and it is unlocked. I dont know what the issue is
Just got a new card. Tried to change on account and it will not accept. The card has been activated.
I recently got an android tablet as a gift but when I put my SIMM in it, it identifies the carrier of my number as Telus and I just can't connect to the system? Am I missing something because I retried it on my phone to make sure and it works fine wi...
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