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Need creat account to update credit card info

guojian
Great Neighbour / Super Voisin

Hi I need an agent to help to creat account to update credit card info. Trying to pay. Thanks.

4 REPLIES 4

Dunkman
Oracle
Oracle

@guojian 

How long have you been a customer of Public mobile?

When you activated your account first, you would have created your own self service account.  You would have chosen your email address as login and password,  The exception is in the past, if you signed up in store with a vendor, then you need to creat an account when you returned home. 

BKNS27
Mayor / Maire

@guojian 

PM is an online service so you can login to your account and update yourself.

 

To contact a CS_Agent, you can create a ticket on SIMon Chatbot bottom of page or private message them on envelope icon above but it will take sometime for them to pm you back.

Much quicker and easier that you do it yourself but remember to clear your cache, cookie and go incognito on your browser before login.

Quigley
Mayor / Maire

@guojian 

You'll have to get a Customer Support Agent to help create your account.

 

Use the Chatbot Simon to get a service ticket started first.

 

In the meantime, you can also get a voucher and enter it by calling 611 from your mobile phone.

To get services going again, if you need that.

HALIMACS
Mayor / Maire

To contact a Customer Support Agent, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

Need Help? Let's chat.