Reference Number "Public Mobile 855-4782542 BC"

[Walter]

My wife, Deborah Hxxxxxx, and I, Walter Sxxxxx, made 2022 credit card payments of $39.95 each on Nov. 11. Nov. 30, Dec. 12, and December 30, to Public Mobile.  On all four occasions the reference numbers listed were "Public Mobile 855 4782542 BC".  I understand that several of your subscribers were sent the same reference number.  Please explain.  Thank you. 

Edit by Dunkman: removed personal information

[walker1]

Now everyone knows what it was , not just the OP.    lol

[darlicious]

@Walter 

I think you have more or less answered your own question. That's the merchant descriptor that is most commonly used. Mind you I never noticed before that it's the toll free number for the 611/IVR system....too funny! The merchant descriptor has come up as Public Mobile/Parking garage among others so this one is pretty accurate.

[HALIMACS]

I knew YOU knew,  @walker1 

My reply re it's use was moreso for the OP.

🙂

[walker1]

@HALIMACS 

I know that already 😂

I was just letting the OP know what it was.

[HALIMACS]

That it is,  @walker1, yup.

It's toll free to self serve IVR services when a user wishes to access remotely instead of 611 from device. 

More importantly, it's not actually a "unique" reference number for a payment transaction. 

It's a merchant descriptor. 

[walker1]

@Walter 

It's Public Mobile toll free phone number.

1-855-4PUBLIC

[HALIMACS]

That's just the merchant details  @Walter 

Nothing more. 

[walker1]

@Walter 

That reference number listed with your payment amounts, is just Public Mobile,'s toll free number.   That's all 

1-855-4PUBLIC

[softech · Accepted solution]

@Walter   you see the "reference number" on the credit card ?  if so, that is NOT a transaction reference number, Public Mobile 855-4782542 BC is just a vendor name on the credit card 

[Handy1]

@Walter @This is a public forum please remove your personal info hit arrow button under your name to the right by time stamp and edit 

[softech]

@Walter   but the impotrant thing, the payment was made and the service was not interrupted? 

As to why the reference # are all same, the reference number look like a phone number to me.  Maybe open ticket with PM Support and they can explain

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[esjliv]

@Walter  - were the amounts charged correct?

What is listed "Public Mobile 855 4782542 BC" is expected on your statement.

EDIT, This is a public forum, please edit your post to remove any personal information. To edit it, hit the down arrow at top, right of your post.

We are all customers like you here on the forum.